What are the responsibilities and job description for the Solutions Delivery Manager position at American Community Bank & Trust?
American Community Bank & Trust (ACBT) is looking for a Digital Solutions Manager to join our growing team! You are invited to use your expertise and the power of technology to lead innovation and drive digital transformation through the development of a strategic roadmap for the bank's digital suite. In this role, you will be responsible for collaborating with cross functional teams to design, implement, and optimize solutions to enhance business processes and client experiences.
A highly qualified candidate will have three to five years of experience in digital product management, a user experience mindset, strong understanding of back-end and front-end digital operations, and an ability to develop data analytics that can be used to track, analyze, and improve our digital products. They will apply their excellent analytical, organizational, and communication skills for working with a team to create process and procedures. A successful Digital Solutions Manager will be able to translate the needs of users into digital business objectives and goals through realization.
Managing the digital solutions performance levels, bulletins / releases / upgrade schedules
- Oversee requirements of discovery, solution development, and user acceptance testing
- Partner with the executive team to develop digital strategic key initiatives, both short and long term
- Document processes, create procedures for both banker and client
- Manage digital system upgrades, enhancement, and escalate service issues / troubleshooting as needed
Banker training and development plans
Measure and maintain usage metrics
Top Skill Strengths :
Familiarity with User Experience (UX) and User Interfaces (UI) design principles, client-centric approach, ability to work with users on both a business level and technical level of understanding - acting as technical point of contact to repair and improve issues, excellent communication, computer proficiency, data analysis, problem solving, decision-making, detail oriented and contributor. Your excitement and expertise regarding emerging technologies, industry and digital trends is highly sought after.
Company Description :
American Community Bank & Trust, founded in 2000, is an independent commercial bank focused on building relationships with privately owned businesses, investors, and families. With a strong financial position and a talented team of bankers and financial advisors, we are growing throughout the Chicagoland area. We are uniquely qualified to serve this market and compete successfully against the mega banks, as we are more responsive, agile, flexible and attentive. Our mission is simple : to provide our clients with an experience second to none; so exceptional that they will want to tell others. We currently have four banks within McHenry County (Woodstock, Crystal Lake, Huntley and McHenry) and two loan processing offices in Arlington Heights and Oakbrook Terrace.
Our core values are simple : We have an Attitude of Urgency in everything we do. We are Committed to confidentiality . We deliver the talents of the Best People in the banking industry. We believe in Trust and Integrity and it is reflected in every decision we make.
ACBT is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.
75k - $140k / year
Full-Time; Exempt
401k, Medical, Vision, Dental, Disability, Life
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Salary : $75,000 - $140,000
