What are the responsibilities and job description for the Account Resolution Specialist position at American Coradius?
Job Description
Job Description
Account Resolution Specialist 1st Party ~REMOTE ROLE BUT MUST COMPLETE TRAINING ONSITE FOR THE FIRST 40 DAYS!!
Welcome to ACI, Your Employer of Choice Since 1989!
American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.
We work with some of the nation’s largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues.
REMOTE ~ NO WEEKENDS
This is a full-time, direct hire opportunity serving large national banking clients. We place immeasurable value on our PEOPLE, and we will continue to strive to be your next employer of choice!
The ideal candidate for this exciting Remote 95%, 5% in office (You must have reliable transportation for travel to the office for training, meetings, department needs and IT equipment assistance, as required by the role.) will demonstrate excellent communication and critical thinking skills.
In this role, the Account Resolution Specialist should be disciplined / strongly self-motivated to take great care of the customers and resolve their needs .
RESPONISBILITIES :
- The Account Resolution Specialist (ARS) is responsible for handling inbound / outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account.
- ACI provides our clients with a team of professionals whose mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We educate, inform, and present them with options. It is imperative that our associates work within federal, state and client guidelines / laws.
- We provide extensive training to ensure you are knowledgeable and prepared for the role. Your ability to manage our clients’ accounts with respect and professionalism due to the difficulty associated with the account is critical. Our team utilizes various computer systems to access customer information, update information, as verified, accept payments and service the customer with any questions or issues that they may have.
What Can We Offer You?
PLEASE READ BEFORE APPLYING
All Employees work a 37.5 hour
Schedule Requirements : 1st Party - Hours of Operation - Monday - Friday : 9am - 7pm
Employees will be required to work the following :
2 nights per week until 7pm (Mon-Fri)
2 Friday nights per month until 7pm.
Minimum Requirements :
Disclaimer :
The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $16.00-$17.00 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.
ACI is an Equal Opportunity Employer.
Salary : $16 - $17
