Security Lead Supervisor

Job description

American Corporate Security is seeking a passionate, motivated security and customer service-oriented leader to work in Tacoma, WA. Our vision is to be recognized as the "Employer of Choice" in the markets that we serve. We treat our employees as clients and provide them with the finest benefits and compensation packages. They in turn value their jobs and better serve our clients. Our employees have a vested interest in their jobs and thus have established a benchmark for quality service.

§ Responsible for leading day-to-day operations of the contracted site, including managing a team of security officers aper your shift.

§ Ensure personnel are properly uniformed and present a neat and professional appearance as referenced in the ACS Handbook.

§ Ensure Security Officers are thoroughly knowledgeable of their duties and demonstrate the ability to act effectively during emergencies and other unusual situations.

§ Inspect Security Officers to ensure they possess all necessary permits and credentials as required by the contract, federal, state and local laws.

§ Assure that employee grievances are heard and resolved (with help from appropriate support employees as required) and that personnel records are updated and accurate (Change of status forms, rosters, etc.)

§ Administrative duties include but are not limited to, issuing written warnings, reconciling daily hours worked, filling open shifts, call-offs, and filling shifts as needed.

§ Coordinate and/or conduct site-specific on the job training (OJT), client-specific training, and annual refresher training for security personnel, as well as meet American Corporate Security training standards.

§ Frequent contact with the client, staff, public and regulatory agencies. This position requires the ability to speak clearly and distinctly and remain calm in stressful situations.

§ Applicant will be willing to learn to take a proactive role in communicating with the client and meeting their needs; meet regularly, listen to issues, provide security and technical expertise and solutions. Strive for complete customer satisfaction.

§ Ability to maintain a high degree of alertness, with the ability to react quickly, mentally, and physically to a variety of unexpected and potentially dangerous scenarios.

§ Ability to read and understand post assignments, write reports, and respond to both routine and emergency dispatches.

§ Enforce American Corporate Security policies as outlined in the handbook, corporate memos and on the intranet.

§ Perform other work-related duties as may be assigned by the Post Commander.

Qualifications:

· Shall fluently speak, read, comprehend, and compose coherent written reports in English.

· Preferred previous contract security, facility management, customer service management, military or law enforcement experience.

· Familiarity with securing facilities and/or vehicles at a fixed location.

· Must have a solid working knowledge of security operations and safety practices in an operations environment. Desired two (2) plus years.

· Ability to communicate effectively, both orally and in writing, with staff, the client, and the public. Be able to prepare, understand and follow standard operating procedures; perform duties in a professional manner, write, prepare, and investigate required reports.

· Make independent and good judgment decisions within policy and maintain all contract credentials.

· Ability to work in a team-orientated management environment with the ability to work independently while having an entrepreneurial attitude.

· Key Competencies: staff management, financial management, integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, driving for results.

· Physically capable of standing a 10-hour post.

· High School education or GED equivalent, some post-secondary education preferred.

· Ability to pass a background investigation

· Ability to pass a pre-employment drug screen

· Ability to obtain and maintain Valid TWIC Card

· Ability to obtain a Washington State Guard Card

· Must have valid Washington driver's license

Language Skills

· Ability to clearly read, write, and speak English;

· Ability to read, analyze, and interpret important security related documents;

· Ability to respond to common inquiries or complaints from clients, employees, and management team.

Mathematical Skills:

· Basic mathematical skills, including but not excluding addition, subtraction, multiplication, division, percentages, ratios, and proportions in practical solutions.

Reasoning Ability:

· Ability to define problems, collect data, establish facts, and draw valid conclusions;

· Ability to make independent and good judgment decisions within proper policy and procedure.

Environmental Factors and Physical Requirements:

· Requires the ability to frequently walk to employee work areas and other work areas;

· Requires the ability to push, pull, carry, and lift up to 25 lbs;

· Requires close vision, distant vision, and the ability to adjust focus;

· Requires the ability to work in a work environment where there is moderate to extreme noise;

· Requires the ability to focus in a highly charged and noisy environment;

· Requires the ability to work in extreme outdoor temperatures of hot and cold;

· Must be able to sit and stand for long periods of time;

· Must be able to routinely climb stairs while securing the post;

· Repetitive use of hands;

· Use of sound, including occasional conditions of high levels of noise;

· Requires extensive use of keyboard involving repetitive motions with fingers, sitting for prolonged periods of time, and extensive use of the telephones/radios and face-to-face communication that requires accurate perception of speech as well as talking and hearing.

Job Type: Full-time

Pay: $21.25 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime

Experience:

• Management: 1 year (Required)

License/Certification:

• Guard Card (Required)

Ability to Commute:

• Tacoma, WA 98421 (Required)

Ability to Relocate:

• Tacoma, WA 98421: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23