Servicing Specialist (Collections - Start in March!)

Summary/Objective

As a Servicing Specialist you will be initiating customer contact and act as liaisons between businesses and customers to process payments and resolve outstanding balances. These responsibilities include developing payment plans, locating debtors to begin the recovery process, and negotiating debt payments. In this position you will spend approximately 80% of your time handling potentially 200 calls each day.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below.

· Resolve delinquent accounts by utilizing a variety of collections techniques

· Perform 150 contact attempts in addition to inbound calls, with an average of 50 conversations daily

· Work with the customer to get their car payment made and in an acceptable standing

· Perform skip-tracing to find additional customer contact information as needed

· Document information from various sources within the company’s computer systems

· Use auto-dial system to initiate customer contact

· Assist on special projects, work on composing written documents, and perform collateral analysis as needed

· Other duties as assigned

Qualifications

· 1 years of Collections, Customer Service, or Sales experience is preferred

· Proven track record of successful collections or relevant experience a plus

· High School Diploma or GED

· Excellent problem solver with ability to efficiently prioritize and multi-task

· Adept at navigating various computer applications

· Strong attention to detail

· Comfortable working in a fast-paced environment

· Excellent written and verbal communication skills

· Coachable and receptive to feedback with a desire to learn and grow skillset

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel

No travel is expected for this position.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Spartanburg, SC 29302: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• The schedule for this role is Monday-Friday, 8:00 AM to 5:00 PM, and 1-2 days per week from 10:00 AM to 7:00 PM. Can you work this schedule?

Experience:

• Customer service: 1 year (Required)
• Debt Collections: 1 year (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: One location

Salary : $17 - $21