What are the responsibilities and job description for the Tour Guide position at American Cruise Lines?
Tour Guide
The Tour Guide role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As a Tour Guide you are responsible and accountable for all land explorations, transfer operations, and brand ambassadorship & representation. The Tour Guide is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration.
This role has a very high level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished communications & social skills, a collaborative team spirit and a passion for guest satisfaction.
Responsibilities
- National Parks Regions: Yellowstone, Glacier & Grand Teton.
- Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
- Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
- Effectively communicate with guests about the schedule, weather, and activity levels.
- Create daily programs to give to guests to explain what each day entails.
- Create and execute entertainment, such as trivia and games, on board the motorcoach.
- Accompany guests who choose to stay back from excursions.
- Assist guests with minor medical attention.
- Accommodate all reasonable guest requests.
- Socialize with guests at every opportunity.
- Communicate with home office frequently, including completing daily reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
- Prepare materials for turnaround day.
- Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.
Requirements:
- Previous National Parks Tour Guide experience preferred.
- Significant experience in hospitality, tourism, and/or event management.
- Extremely strong communication skills.
- Excellent time management skills and attention to detail.
- Excellent social skills.
- Strong critical thinking skills.
- Strong sense of production and presentation.
- Enthusiastic, confident and can-do attitude.
- Basic knowledge of audio/visual equipment.
- Job sites across the nation.
