What are the responsibilities and job description for the Representative, Customer Order Management position at American Cybersystems?
Innova Solutions has a client that is immediately hiring a Customer Order Management Specialist Position type : Full-Time, Contract Job Title : Customer Order Management Duration : 6 Months (With possible) Location : Remote As a Customer Order Management, your responsibilities will be : The Solutions Operations Coordinator is responsible for customer maintenance and support, assisting in sales quotas, and / or minimal account management. This position drives products & solutions sales and services to new and existing customers. Responsible for long-term relationship building between the customer and clients by sharing the value our products and services bring to our customers. The complexity of the solution, product, or services offered is variable and can range from simple to moderately complex. The sales lead cycles will tend to be simple and short-term in nature and may or may not lead to a long-term customer relationship. What is expected of you and others at this level
- Contact customers through various communication methods (phone calls, email, and chat) to listen and educate customers on products / solutions available. Responsible for developing healthy pipeline of viable leads to various Sales teams. (50% of time)
- Support PSAO sales efforts by educating customers on the value of our PSAO (25% of the time)
- Assisting internal solution teams on various projects (20% of the time)
- Contribute to the development of training, policies, and procedures (5% of the time) Accountabilities :
- Follow up on leads and convert to deals and / or provide viable leads to sales
- Work with product and solution owners sharing feedback on opportunities to increase sales
- Help educate customers on the value of our products and solutions
- Share feedback with internal stakeholders based on conversations with customers
- Work with other Cardinal Health business units to create solutions or value propositions
- Responsible for sharing customer feedback internally to improve our products and solutions
- Collaboration w / ISF - Products & Services Quarterly Calls
- Compliance - i.e. Leader Net Electronic Enrollment
- Reinforce Order Express Communication Alerts
- Front line of PSAO Leads
- Monitor ASCT GMB e-mail
- Weekly or Bi-weekly Team Follow-ups
- Additional Incentive Programs - As Needed
- Collaboration w / Independent Sales Force - Products & Services
- Revenue Drivers
- Retention calls - Program / Services follow-ups Qualifications
- Bachelor's Degree : Business or related subject preferred
- Minimum 3-4 years customer-facing experience
- Strong skillset in developing value / trust-based relationships both internally and externally
- Proven product knowledge in the business area
- Can travel less than 5% of the time
- Strong verbal & written communication skills are essential
- Computer proficiency in Microsoft Office products (Excel, Outlook, PowerPoint, Word)
- Customer service and problem-solving skills required Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Baby Rani 816-360-8269 baApply here :
