INTERN, CLIENT SERVICES

Description

The Intern – Client Services (Intern) is accountable for assisting in the management and development of existing client relationships and ensuring that exceptional service is always provided to ADM clients.

Requirements

DESCRIPTION OF ESSENTIAL DUTIES AND RESPONSIBILITIES

• Instrumental in successfully on-boarding new clients.
• Coordinates deposit, withdrawal, transfer requests, and vendor payments.
• Update and maintain accurate customer account information.
• Assist with account audits.
• Ensures compliance with ADM policies and procedures. 
• Maintains knowledge of core products and services.
• Assists with development of policies and procedures to standardize functions within the department and organization.
• Performs other duties as assigned.
• Demonstrates professional conduct and interacts in a positive manner with co-workers, clients, and business partners.
• Espouses ADM’s 4 Core Values, 16 Professional Practices, and Quality Standards as outlined in ADM’s Performance Culture Guide.

KEY FACTORS FOR SUCCESS – CLIENT EXPERIENCE

• Interpersonal skills adequate to continually deepen existing client and/or institutional relationships to help ADM achieve all sales and profit goals.
• Excellent oral and written communications skills.
• Ability and willingness to execute special projects as requested by VP.
• Demonstrated dedication to professional development.
• Dedication to 100% accuracy and completion within company guidelines.
• Ability to represent ADM to C-Suite executives and ADM clients.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Education and Experience
• Currently pursuing a degree in Business, Communications, Customer Service, or a related field.
• Communication
• Strong human relations skills to interface with staff at all levels inside/outside of the organization.
• Excellent written and verbal communication, negotiation and relationship management skills required, as this role interacts with staff at all levels.
• Mathematical Skills
• Ability to apply the following mathematical concepts to practical situations: fractions, percentages, ratios, and proportions.
• Computer Skills
• Ability to use various computer applications such as: MS Office (e.g. Word, Excel, Outlook, etc.).

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional overtime may be required to complete projects
• Periodic travel (approximately 5%) is required.
• The typical noise level for this position is moderate, i.e. business office.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently (3/4 time) required to talk, hear, sit, and use hands to handle or touch objects, tools, or controls. The employee is occasionally (1/4) time required to stand, move from one location to another, climb or balance, stoop, kneel, crouch or crawl, and reach above the shoulders.
• The employee must occasionally (1/3 time) lift and/or move up to 25 pounds to move items such as storage boxes and supplies. The employee must display sufficient close, distance, peripheral vision, depth perception and ability to focus to perform job duties.

DECLARATION

This job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to the classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employee(s) so classified. ADM retains the rights and discretion to make changes to this job description.