Infrastructure Field Server Support Engineer Senior - Principal

Job Posting End Date
02-21-2025
Please note the job posting will close on the day before the posting end date

Job Summary

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Description

Essential Job Functions:

Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure:

• Provide technical assistance across Windows Desktop, Servers and other M365 Products with basic understanding of Unix and
  
  SQL.
• Strong experience and knowledge to rack mount servers including installation of OS images and server patching.
• Travel to nearby sites within the region to support infrastructure issues including workstation and servers support
• Coordinate with several other IT teams (Infrastructure, application and workstation) and is responsible for the satisfactory
  
  resolution of the issues including documentation of the cause
• Provide technical assistance to improve system performance, capacity, reliability and scalability
• Perform infrastructure project assignments. Plan, research, evaluate and design infrastructure solutions.
• Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities. Adhere to AEP's approval processes as part of change management, incident management and trouble response scenarios.
• Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
• Prepare technical documentation including procedures, manuals, and reports.
• Review and adhere to budgeting and approval processes while assisting with annual and project planning.
• May provide training and mentoring, as well as work direction, to others on the team.

Minimum Requirements:

Infrastructure Engineer Senior (SG7):

Education: Bachelor's degree in computer science, engineering, or related technical field is required.

Experience: 5 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.

Infrastructure Engineer Principal (SG8):

Education: Bachelor's degree in computer science, engineering, or related technical field is required.

Experience: 7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.

Preferred Qualifications:

Experience/Skills:

• Experience with rack mounting HPE, Dell model servers
• Experience with troubleshooting server hardware issues

Compensation:

Infrastructure Engineer Senior (SG7): $85,081.00-106,352.50 USD

Infrastructure Engineer Principal (SG8): $96,110.00-124,940.00 USD

#LI-HYBRID

#AEPCareers

Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$85,081.00-106,352.50 USD

Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.