What are the responsibilities and job description for the Service Manager position at American Equipment Company, Inc.?
AMECO, a North American leader in Construction Site Services, Product Distribution, and Equipment Rental is seeking a Service Manager to lead the rental, service, and repair operations of a Cincinnati based operations center.
Duties and Responsibilities
- Ensures the rental fleet meets / exceeds corporate and industry standards for serviceability, quality and readiness.
- Works with the shop and rental teams to ensure delivery and service date commitments are met and when appropriate, acceptable adjustments are made.
- Communicates and negotiates effectively with customers to solve their requests, concerns, and issues.
- Monitors and effectively manages Service Department budget.
- Analyzes total department workflow and processes looking for ways to improve quality, safety, and productivity.
- Organizes and prioritizes a variety of projects and multiple tasks in an effective and timely manner, sets priorities, and meets deadlines.
- Oversees service and repair Work Order administration to ensure proper documentation and invoicing as applicable.
- Oversees Service / Shop Supervisor, Work Leads and assigned work groups by monitoring quality, safety, and productivity.
- Collaborates with Fleet management team to retire and / or purchase new rental fleet assets, continually improving our market position, while ensuring equipment readiness and availability.
- Communicates with Inside & Outside Sales regarding fleet availability; ensuring current and future sales / rental opportunities are met while providing alternative solutions as necessary.
- Works closely with internal / external customers ensuring operations objectives are achieved while fulfilling service, quality, and profitability demands.
- Analyzes and makes independent recommendations regarding solutions to problems with varying complexity in accordance with organization and / or project objectives and guidelines.
- Maintains good team member relations by consistently applying Human Resource, Safety and Quality policies and procedures and ensuring directly and indirectly that each member of the department is trained and developed.
- Fosters a culture of safety while maintaining compliance with and contributing to Health, Safety and Environmental (HSE) policies.
- May need to travel to attend to business related matters.
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