What are the responsibilities and job description for the Service Operations Manager position at Apex Service Partners?
Overview
Operations ManagerLocation: Dayton and Cincinnati, Ohio
Why We Need You:We’re looking for a proven leader with the right mix of operational know-how, team leadership, and a roll-up-your-sleeves mentality. If you have experience leading field or service teams, driving performance, and creating systems that scale...this role is for you. Bonus points if you’ve done it in a trades or field-based environment.
The Big Task:As our Operations Manager, you’ll take ownership of day-to-day field operations, ensuring our teams are productive, motivated, and delivering top-tier service. You’ll lead a team of skilled technicians and work cross-functionally to optimize scheduling, improve profitability, and build the foundation for scalable growth.
Key Responsibilities:
- Lead, develop, and support field teams to achieve high performance and accountability.
- Partner with dispatch to ensure efficient job routing and technician scheduling.
- Set the tone for daily operations—bring energy, clarity, and leadership to the team.
- Monitor performance metrics and implement processes for continuous improvement.
- Collaborate with leadership and sales to align operational goals and business growth.
- Oversee job quality, materials, and timelines to ensure on-time, on-budget execution.
- Ensure safety standards and compliance are upheld across all operations.
What You Bring:
- 5 years of leadership experience in operations, field service, logistics, or trades-related industries.
- A track record of developing teams and holding them accountable to results.
- The ability to solve problems quickly and effectively in a fast-paced setting.
- Comfort managing both people and processes—balancing strategy with execution.
- Strong communication, planning, and decision-making skills.
- Familiarity with field service technology (ServiceTitan or similar is a plus).
- Trades background a bonus, but not required (service-based experience preferred).
What’s In It For You:
- Career growth in a high-performance, people-first environment.
- Competitive salary with bonus potential.
- Full benefits including medical, dental, vision, life, and 401(k) match.
- A leadership team that supports you—and a company that’s growing fast.
If you’re ready to lead a winning team, drive operational results, and grow with a company that values leadership and accountability, let’s connect!
