Service Manager

MTA Weighing Group, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.

We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.

The Service Manager will supervise the service department of industrial weighing equipment (commercial scales) for our Atlanta office.

This position is responsible for executing the plan to support departmental growth and profitability by supporting customers’ maintenance, repair, & calibration needs in conjunction with supervising service technicians and clerical staff.

Responsibilities:

• Manage and perform the installation, maintenance, testing, calibration, troubleshooting, and repair of industrial weighing equipment.
• Plan and accomplish goals to meet and exceed departmental targets.
• Ensure compliance to customer specifications and company requirements.
• Ensure that all functions are completed on time and within budget.
• Coordinate and manage parts inventory including rental equipment
• Calculate and communicate service and repair estimates, identify costs of materials and labor to external and internal customers.
• Develop schedules and assignments for service technicians based on priority of services required, quantity of equipment needing repair, and the skill level of the technicians.
• Compile operations and personnel records such as timesheets, employee evaluations.
• Manage fuel and repair costs for vehicles assigned to the location.
• Any other job-related duties assigned by upper management

Required Skills/Abilities

• Excellent managerial and supervisory skills.
• Knowledge of equipment repair techniques and procedures.
• Excellent communication and interpersonal skills.
• High School diploma or equivalent
• Good organizational skills
• Exceptional customer service skills
• Basic computer skills with familiarity of Microsoft Office
• Good driving record

Work Environment

• Must be able to work safely in a noisy area and work sites
• Must be able to lift 25 pounds at times.
• Must be able to inspect equipment in a variety of weather conditions.
• Good vision to inspect repair work.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.

Position Type and Expected Hours of Work

This is a full-time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.

What we offer:

We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.

• Cigna Health Insurance (Kaiser in CA)
• FSA & HSA healthcare employer contribution
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision Plans
• Company paid STD & LTD Disability Insurance
• Educational and Tuition Reimbursement
• Maternity (12-wks) and Paternity leave
• Employee Assistance Program
• Basic & Voluntary Life AD&D
• 4% 401K Employer Match, with 6% of your Contribution
• Company Paid Time Off (PTO)
• Company provided PPE
• Discounts on products and services
• Opportunities to network and connect

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Our Commitment to Inclusion & Belonging:

At American Equipment Holdings, we are dedicated to engaging with the widest possible range of talent. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative individuals and develop exceptional products, services, and solutions. We encourage all qualified candidates to apply. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Proof of right to lawfully work in the United States required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.