What are the responsibilities and job description for the Service Advisor position at American Equipment, LLC?
Company Description
American Equipment is a family-owned and operated business specializing in heavy construction equipment and outdoor power equipment. We offer products from top manufacturers like Massey-Ferguson, Kioti tractors, Echo hand held equipment, Ferris, Toro, Cub Cadet lawn tractors and zero turn mowers, and more. Our goal is to meet all your outdoor equipment needs with the latest offerings and exceptional service.
Role Description
This is a full-time, on-site role for a Lawn and Tractor Service Advisor located in Farmington, NY. The Service Advisor will be responsible for providing excellent customer service, ensuring customer satisfaction, and handling aftersales. Day-to-day tasks include communicating with customers about their service needs, coordinating service appointments, and following up on service completion. In addition, the role will help greet customers and answer inquiries on parts, service, and available products and services. The role involves working closely with the service, parts, and logistics team to ensure timely and efficient service delivery.
Qualifications
- Customer Satisfaction, Customer-focused Service, and Customer Service skills
- Excellent Communication skills
- Experience in Aftersales
- Strong problem-solving and multitasking abilities
- Ability to work collaboratively with the service team
- Working knowledge of Microsoft Office suite
- Experience in the outdoor power equipment industry is a plus
Salary : $20 - $28
