What are the responsibilities and job description for the Senior Consulting Manager Hotel position at American Express Global Business Travel?
American Express Global Business Travel Senior Consulting Manager Hotel in Juneau, Alaska
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Global Business Consulting team consists of Consultants from a wide variety of backgrounds - from the Air / Hotel / Ground industries, travel, management consulting, IT consulting and general management. Since its establishment in 2007, the practice has grown rapidly due to the maturity of the travel landscape and investments in the business.
Primary area of focus for the position will be related to the Hotel practice line which spans corporate hotel program strategy design and execution including sourcing, program compliance, and optimization. This person will manage several consulting project workstreams across multiple clients. The ideal candidate is a self-starter with consulting, project management and industry experience. This candidate is comfortable and experienced working in a remote environment but can travel up to 20% of the time as needed.
What You’ll Do :
- Effectively implement multi-workstream engagements, prioritize client requests and work objectives using appropriate project management methodologies and tools such as project plans and issue logs.
- Experience in applying change management techniques to drive sustainable engagement impact and ROI.
- Create deliverables within established engagement scope, quality standards and time frames.
- Experience leading large projects with global complex customers (i.e., 40 points of sale, $150M in global spend, 1000 properties).
- Hotel subject matter expertise including knowledge of RFP tools (Cvent, Sabre RFP, ReadyBid, etc.).
- Develop hypotheses and identify data to evaluate based on client needs.
- Review and validate analyses, develop options / alternatives and create insightful recommendations in context of total engagement.
- Strong innovative attitude.
- Deep understanding of both TMC travel data and supplier / third party data (Air / Hotel / Car rental supplier, Corporate Card, Expense, etc.).
- Distill complex subject matter into key messages for team members and clients.
- Lead global supplier relationships – representing both customer & consultancy interests.
- Understand client organization and dynamics. Build strong working relationships with all key partners.
- Leverage Amex GBT and available industry tools and solutions to develop best-in-class deliverables and standard processes.
- Own client satisfaction ensuring a superior client experience.
- Operate in a team-oriented environment with a strong sense of responsibility toward team members, engagement objectives and practice line development.
- Demonstrate strong work ethic with peers and juniors. Coach team on subject matter and industry knowledge such as sustainability, expected rate changes, booking pattern changes and relevant industry hot topics.
- Contribute to knowledge creation and dissemination related to the Corporate Travel industry.
- Support delivery of internal / external projects that develop the business.
- Experience managing analysts (onshore & offshore) to create & deliver positive client outcomes.
- Partner with, manage and mentor analysts.
- Experience representing a firm or client’s interest within the marketplace (i.e., supplier / industry conferences).
- Commercial attitude; ability to lead business development efforts in addition to project delivery.
- Own retention of existing clients and revenue; upsell and cross-sell Consulting solutions to new and existing customers driving increased revenue and maintaining profitability across all growth opportunities.
What We’re Looking For :
The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.
Location
United States
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
The #TeamGBT Experience
Work and life : Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
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Salary : $70,000 - $140,000
