American Express is hiring: Associate - UX Researcher in New York

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

At American Express, we believe in designing experiences that are seamless, user-centered, and backed by research. As part of the Enterprise Design & Research team, you will contribute to our mission of reimagining digital acquisition in a modern, connected world.

As an Associate UX Researcher, you will :

Conduct UX research to uncover user needs, identify opportunities for improvement, and inform the design of digital acquisition experiences.

Collaborate with product, design, and analytics teams to ensure customer insights drive meaningful outcomes and innovation.

Partner with other researchers to build on existing insights while contributing to new discoveries that improve customer journeys.

Support experimentation efforts and hypothesis validation to enhance customer experiences and optimize business outcomes.

Help shape research practices and methodologies while growing your own skills in a supportive, collaborative environment.

You will play a vital role in ensuring our platforms and products deliver value to both customers and the business. This is an exciting opportunity to make an impact, learn, and grow as a researcher.

Minimum Qualifications

We are looking for someone who brings curiosity, collaboration, and a strong foundation in research. You should have :

1–2 years of experience in UX research or a related field, such as psychology, human-computer interaction, or market research.

A Bachelor’s degree in a human behavior-related field (e.g., Psychology, Anthropology, Human-Computer Interaction) or equivalent work experience.

Familiarity with both qualitative and quantitative research methods and how they inform design decisions.

Analytical skills with the ability to synthesize insights from diverse data sources into actionable recommendations.

Strong organizational skills to lead multiple tasks and prioritize effectively in a fast-paced environment.

Excellent written and verbal communication skills, with the ability to present findings clearly to diverse audiences.

A collaborative attitude and ability to work effectively with cross-functional teams.

Preferred Qualifications

We’d love to see :

Familiarity with experimentation methods, such as A / B testing or multivariate testing, and their role in customer experience optimization.

Experience using tools such as remote testing platforms, survey software, or data visualization tools.

A curious and proactive attitude, with an eagerness to learn new methods and tools to improve research outcomes.

Strong organizational and time management skills with the ability to lead multiple projects effectively.

Flexibility to adapt to shifting priorities while staying focused on delivering impactful results.

Nice-to-have experience with any of the following :

AirTable (or similar)

JIRA (or similar)

Confluence (or similar)

Behavioral science concepts