American Express is hiring: UX Researcher - (AMEX Digital Labs) in New York

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and leading emerging products and partnerships that represent significant business building opportunities both in terms of driving revenue and customer impact. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment & commerce solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.The UX Team at Amex Digital Labs is responsible for driving and supporting the research, copy, design, and accessibility needs for a broad range of critical initiatives across e-commerce solutions, peer-to-peer payments, generative AI, digital identity, and other emerging technologies.Researchers at Amex help to elevate knowledge and understanding of our users across UX, product and engineering, and play a critical role in building the world's best user experience. As a UX Researcher, you'll autonomously lead research programs, working independently or collaboratively (with our vendor partners) to deliver research across the globe. A skilled research evangelizer, you have the opportunity to make a deep contribution in an area of your own specialty.How will you make an impact in this role?Leads research strategy and efforts in close collaboration with product and UX colleagues; Advise product team on best research methods, tools and frameworks based on product goals and expected outcomesFacilitates workshops with design and product stakeholders to align on learning needs and to frame the research approachPartner with our external research vendors to execute research for our product teamExecutes research studies using a variety of methods to explore user needs, pain points, and opportunities to create more valueTriangulates data from multiple sources to generate insights that elevate stakeholder understanding of our usersLeads the creation of research artifacts that brings user needs and insights to life, and ensures insights are communicated effectively to influence product and design strategiesProvides support for research leadership presentations and supports presenting of research programs and new ideas to cross-functional partners and leadersImplement a framework to track research efforts and outcomes; Use learnings to improve research strategyCoaches and mentors product team members in the end-to-end research process; Educate team members on best practices in order to get the most out of research efforts for their productsMaintains compliance with data privacy and tooling standardsMinimum QualificationsHas at least 5 years of hands-on experience in researchProficient in using dscout and User Testing to support a variety of methods across the lifecycleProficient in using UserZoom and User Testing to support a variety of methods across the lifecycleProficient in using Qualtrics for conducting surveys and capturing CSATDemonstrates an understanding of fundamental UX research theories, principles and concepts gained through practical experience in industry or academia, on-the job training, or formal educationIs proactive, energetic communicator, with an impressive attention to detail in written communications (e.g., slack messages, emails, and research documents), and a clear and engaging verbal presentation styleQualificationsSalary Range : $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include : Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers / Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window : to access the three posters.Job : ProductPrimary Location : US-New York-New YorkSchedule Full-timeReq ID : 25000295

Salary : $90,000 - $165,000