What are the responsibilities and job description for the Associate - Digital Product Operations position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
The Colleague Services (CS) organization within the Colleague Experience Group (also known as Human Resources) at American Express plays a critical role in providing the best-in-class services, capabilities, data, and insights that enable a great colleague experience. The organization builds and evolves essential products and services to enable the Colleague Experience Group (CEG) and the business. The CS organization manages the ecosystem of CEG products, processes, platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance, and governance.
The successful candidate will be responsible for managing testing and testing related activities across the Oracle Fusion HCM Platform, including capabilities that enables the core HR, payroll, and benefit experiences. The team member will be responsible for coordinating all testing activities on change requests, new product initiatives, enhancements involving End To End data flow validations.
How will you make an impact in this role?
Job responsibilities include:
- Understanding business requirements and creating test scenarios, planning test cycles, placements and executing to achieve (User Acceptance Testing) UAT test results.
- Following up with key partners (up streams and down streams) on the transactions entered and provide guidance on UAT intent.
- Review output files, understanding the field/value descriptions and follow-up with tech, in case of any discrepancies or issue resolutions.
- Collaborate with multi-functional teams to identify testing requirements, prioritize tasks, highlight risks and resolve issues with mitigation approach.
- Accelerate the testing efficiency by incrementing utilization of test automations and solutioning around the process gaps.
- Participation in regular business / process related calls and meetings.
Minimum Qualification:
- Good knowledge of Oracle HCM – MyInfo platforms/functionalities like MyInfo (HCM), Payroll platforms (Dayforce, Global View) and terminologies for usage in day-to-day work responsibilities
- Ability to manage independent execution of test scenarios/conditions like New Hire Creation, Country in/out Transfers, Terminations, Job Code changes, salary changes etc. for Payroll changes.
- Clear understanding of the payroll process flows and how data flows from HR systems (MyInfo) to Payroll Systems
- Good communication and collaboration skills to partner across the forum of business, technology, and various other servicing groups.
- Flexible to work in multiple time zone or at least overlapping EST time zone due to key partner presence.
Preferred Qualification:
- Working Experience of Global View ( ADP) and Dayforce (Ceridian) is an added advantage
- Expected to have good knowledge on MS applications, Planner, Airtable, Rally and other cloud based storage applications.
Salary Range: $60,000.00 to $110,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $60,000 - $110,000
