What are the responsibilities and job description for the Manager - Digital Product Operations position at AMEX?
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The Colleague Services (CS) organization within the Colleague Experience Group (also known as Human Resources) at American Express plays a critical role in providing the best-in-class services, capabilities, data, and insights that enable a great colleague experience. The organization builds and evolves essential products and services to enable the Colleague Experience Group (CEG) and the business. The CS organization manages the ecosystem of CEG products, processes, platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance, and governance.
The Manager and the team will be at the center of the operations for CEG systems. The successful candidate will be responsible for managing testing framework and incident management (postproduction implementation issues) across the Oracle Fusion HCM (Human Capital Management) Platform (internally branded as MyInfo), including capabilities that enables the core HR, payroll, and benefit experiences. The candidate will coordinate across Technology, Product and Servicing / Operations teams to manage the stakeholder communications and expectations. Working in close partnership with the Technology and Product teams, you will drive effective system support through testing and operational rigor, continuously improving the colleague digital experience.
The Manager will be leading a team and will report into the Director, Digital Product Operations based in Gurgaon, IND.
Job responsibilities include :
- Responsible for creating end to end testing solutions to ensure efficient, comprehensive, high-quality delivery.
- Conceptualize system enhancements, exploring best in class solution to business problems using the right tools bringing them into reality through testing.
- Collaborate with cross-functional teams to identify testing requirements, prioritize tasks, highlight risks and resolve issues with mitigation approach.
- Establish and maintain metrics to measure testing effectiveness and identify areas for process improvements.
- Actively responsible for coordination of product enhancements from intake call to understanding business partners expectations, involved in requirements discussions developing proactive UAT approaches.
- Drive results with minimal postproduction issues, design incident management framework for various applications / modules and communication cascades therein to keep senior leadership informed.
- Understand and work on enhancing the currently laid out incident management / expanding communication framework for better awareness across the CEG network.
Key Skills
Salary Range : $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $90,000 - $165,000
