Junior Manager Operations, Digital Americas NYC

Tasks and responsibilities: • Monitor daily warehouse operations ensuring proper execution of pick/pack/ship, inbound receiving and returns process in collaboration with our Canadian 3PL • Daily review and reporting of operational KPIs ensuring vendor compliance • Proactively identify and implement best practices to improve performance across all warehouse functions including inbound, outbound, returns, and inventory managment • Lead regular status calls and engage with 3PL on a daily basis to review metrics and project status • Collaborate with 3PL on reviewing and establishing warehouse standard operating procedures (SOP) to achive a highly efficient operation • Generate monthy forecasts and support warehouse 3PL in proper staff planning • Support in the project management for local market operational projects, as well as company-wide projects with respect to operational components • Monitor and maintain inventory accuracy across systems • Track and analyze transportation spend • Serve as point of contact for customer service team to trouble shoot any customer issues • Foster communication and collaboration across the organization to ensure all processes are followed and targets achieved • Interfaces / Relationships: • Direct interface to local fulfillment providers across all services • Close liason with Birkenstock teams in the areas of operations, customer service, IT, finance, and inventory management Competencies: • High degree of customer orientation and service-oriented mindset • Experience managing 3PL operations for a D2C brand • Outstanding organizational and problem-solving skills, ability to prioritize and escalate internally and externally • Critical thinker with attention to detail • Data-driven mindset with ability to turn data into actionable insights • Excellent interpersonal and communication skills, both written and verbal • Industry benchmark know-how Positionsprofil / Job Description 2 / 3 Qualifications: • Education - BA in business, logistics, supply chain, process management, engineering or similar degree • Professional experience - Demonstrated 3+ years working in an operational role, preferably in a digital environment with focus on fashion/ consumer goods • Specialty Know-how - Experience with order management, customer service tools and ERP systems - Project management skills - Vendor management experience - Transportation management experience • Language Skills and competency level - English • IT skills - Strong MS office excel skills and proficiency in other MS office applications - Experience working with an OMS - SAP knowledge a plus Personal Skills • Disciplined, structured and conceptual approach • High level of responsibility and accountability • Affinity for process-focused thinking and problem-solving mindset • Comfortable in and adaptable to rapidly changing conditions • Passionate and curious about operations management • Highly organized with excellent time management skills Working conditions: • Involvement with local and global teams with diverse cultures • Ability to travel to 3PL (based in Canada) as needed (2-4x annually)

Salary : $85,000 - $95,000