What are the responsibilities and job description for the Director Product Delivery & Integration - GSGT position at American Express?
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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.
This Director will be part of the Global Servicing Group & Corporate Technology (GSG&CT) Product Delivery & Integration team and will be responsible for leading end-to-end delivery for large and critical initiatives, in partnership with Engineering, Product, and Business Leaders.
Immediate priorities of this role will include delivery of Enterprise Complex Multi-Year Initiatives across Global Financial Crimes Technology within Global Risk and Compliance Technology (GRCT) portfolio.
Global Financial Crimes Compliance (GFCC) defines the enterprise Anti-Money Laundering (AML), Sanctions and Anti-Corruption compliance programs for American Express in a holistic manner. Global Financial Crimes Technology (within GRCT) implements the technology solutions in support of the GFCC program mission.
How will you make an impact in this role?
- Partner and collaborate with Product Management, Technology Leaders, and teams to understand the intended outcome of the program, manage delivery, and communicate progress delivery.
- Translate key business goals and enables coordination of Product Management and technology leaders and teams to drive alignment of activities to achieve desired outcomes.
- Coordinate and review portfolio’s end to end delivery plans.
- Support and guide the development process, collaborating effectively across multiple cross-functional teams to skillfully execute on deliverables in a timely manner.
- Dedicatedly anticipate any risks and issues during the delivery of the portfolio plan and ensure that appropriate mitigation actions are undertaken.
- Facilitate the engagement of end-to-end delivery and/or support teams, negotiating where necessary to resolve any resourcing conflicts that may arise due to availability or skill.
- Promote continuous improvement in Technology end to end delivery processes to drive overall improvements.
- Actively engage in resourcing processes to ensure organization agility.
- Ensure adherence of portfolio (or Platform) supported relevant compliance requirements.
- Overarching understanding the technical platforms and architectural integrations.
- Champion of Lean-Agile practices and mindsets by encouraging and supporting enterprise Agile maturity progression.
- Builds and develops high performing teams.
Minimum Qualifications
- Prior relevant professional work experience including large scale product and technology software development and project management experience
- Proven track record of successfully leading delivery of large portfolios/programs/projects end to end across the Enterprise
- Experience in people leadership including coaching, mentoring, and conflict resolution.
- Demonstrated experience with system architecture, design & integration as well as business knowledge in multiple disciplines
Preferred Qualifications
- 5 years of experience in leading large scale delivery initiatives within American Express.
- Bachelor’s Degree in related field required; advanced degree preferred
- Additional Agile certifications a plus
- Deep expertise across a broad range of technology and hands-on engineering/coding experience a plus.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $145,000 - $230,000
