What are the responsibilities and job description for the Manager-Compliance position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
How will you make an impact in this role?
Manager, U.S. Consumer Compliance
This position will play a critical role within the Line of Business Compliance (LOBCO) team supporting US Consumer Acquisition Marketing. The position will provide compliance oversight to ensure that the business is building and maintaining an effective framework for compliance with applicable laws and regulations for marketing of U.S. Consumer products, features, and processes. This position will also provide risk management advisory support to promote safe and scalable marketing campaigns/initiatives. Strong focus will be dedicated to acquisition marketing strategies, risk management initiatives, process control, and customer marketing across product agnostic initiatives.
Responsibilities
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
How will you make an impact in this role?
Manager, U.S. Consumer Compliance
This position will play a critical role within the Line of Business Compliance (LOBCO) team supporting US Consumer Acquisition Marketing. The position will provide compliance oversight to ensure that the business is building and maintaining an effective framework for compliance with applicable laws and regulations for marketing of U.S. Consumer products, features, and processes. This position will also provide risk management advisory support to promote safe and scalable marketing campaigns/initiatives. Strong focus will be dedicated to acquisition marketing strategies, risk management initiatives, process control, and customer marketing across product agnostic initiatives.
Responsibilities
- Support an effective Compliance program including Compliance Risk Assessment (CRA), Regulatory Change Management (RCM), and contribute to the Business Unit Compliance Assessments (BUCA), Key Risk Indicators (KRIs) and Regulatory Business Self Testing (RBST).
- Drive implementation of policy and regulatory requirements in the areas of UDAAP, general credit card practices, general banking, and other relevant federal, state, and local regulations.
- Provide compliance oversight and advisory support to new initiatives through the New Product Approval (NPA) and New Initiative Assessment (NIA) Forum process and integration of effective controls, testing and ongoing monitoring into new and existing processes.
- Effectively manage the Corrective Action process to support timely closure of gaps and customer remediation where required.
- Provide solution-oriented compliance guidance to assist business colleagues to compliance requirements associated with their business goals.
- Oversee and maintain a robust control environment to monitor third-party risk.
- Develop and maintain strong working relationships with business and other internal stakeholders.
- Knowledge of U.S consumer credit, consumer protection and banking regulations governing credit card and banking activities and their impact on Bank’s products, operations, and services.
- Ability to research, assess, and determine regulatory impact to business initiatives and influence decisions accordingly.
- Strong leadership skills and proven ability to communicate and collaborate effectively at all levels of the organization.
- Ability to effectively communicate compliance risks and requirements to achieve desired results.
- Strong interpersonal skills and experience working in a matrixed and agile environment and on cross-functional teams.
- Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and prioritize multiple tasks in a time sensitive environment.
- Excellent written and verbal communication skills.
- Prior credit card/banking industry, compliance, audit, legal or risk experience.
- Bachelor’s Degree required.
- Certification in compliance (e.g., CRMC) desired, but not required.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $90,000 - $165,000
