What are the responsibilities and job description for the Manager & Counsel, Fraud & Payments position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
General Counsel’s Organization – Manager & Counsel, Credit Fraud Risk and Global Credit and Fraud Operations
The General Counsel’s Organization (GCO) at American Express is seeking a Manager & Counsel to provide legal support to the Credit Fraud Risk (CFR) and Global Credit and Fraud Operations (GCFO) businesses. CFR functions are critical to the core businesses of Amex given the close interaction across all lines of business and the foundational nature of underwriting and customer management practices, which contribute to Amex’s industry-leading write-off rates and customer service results. CFR is tasked with building out increasingly complex credit and fraud controls, as well as servicing, operations and remittance procedures and strategy across Amex’s credit and charge cards, virtual payment accounts, non-card lending products, and bank deposit accounts. GCFO is a global and diverse organization that plays a critical role on the operational side of Risk to protect the company and enable growth, while playing an important role in servicing for customers.
This position will serve on the GCO’s growing legal team that supports CFR and GCFO. The successful candidate will provide legal coverage to CFR on fraud, dispute handling, and fraud control and mitigation strategies, and payments strategies, policies, and capabilities in American Express’s banking products and services. This position requires regularly navigating novel and rapidly evolving business and legal issues across a broad range of matters and working seamlessly with colleagues throughout the company.
Roles and Responsibilities:
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
General Counsel’s Organization – Manager & Counsel, Credit Fraud Risk and Global Credit and Fraud Operations
The General Counsel’s Organization (GCO) at American Express is seeking a Manager & Counsel to provide legal support to the Credit Fraud Risk (CFR) and Global Credit and Fraud Operations (GCFO) businesses. CFR functions are critical to the core businesses of Amex given the close interaction across all lines of business and the foundational nature of underwriting and customer management practices, which contribute to Amex’s industry-leading write-off rates and customer service results. CFR is tasked with building out increasingly complex credit and fraud controls, as well as servicing, operations and remittance procedures and strategy across Amex’s credit and charge cards, virtual payment accounts, non-card lending products, and bank deposit accounts. GCFO is a global and diverse organization that plays a critical role on the operational side of Risk to protect the company and enable growth, while playing an important role in servicing for customers.
This position will serve on the GCO’s growing legal team that supports CFR and GCFO. The successful candidate will provide legal coverage to CFR on fraud, dispute handling, and fraud control and mitigation strategies, and payments strategies, policies, and capabilities in American Express’s banking products and services. This position requires regularly navigating novel and rapidly evolving business and legal issues across a broad range of matters and working seamlessly with colleagues throughout the company.
Roles and Responsibilities:
- Advise on matters relating to payments in the banking industry, including wires, checks, and electronic money transfers via ACH.
- Provide legal advice on issues involving fraud, including regulatory considerations, dispute handling, and fraud control and mitigation strategies.
- Stay abreast of regulatory and legal developments in the evolving global legal landscape around payments, fraud, and dispute handling; summarize regulatory developments.
- Counsel on legal issues across the collections lifecycle.
- Collaborate with colleagues across the GCO and other business units.
- Engage and participate in strategic business and GCO projects.
- Routinely engage directly with business clients.
- Proactively protect the brand and reputation of American Express through legal advice and guidance regarding company activities and legal and regulatory compliance.
- J.D. with admission to practice law in New York.
- 3 years of relevant work experience in a law firm and/or in-house corporate legal environment.
- Consumer payments experience preferred including working knowledge of the Electronic Funds Transfer Act, the Uniform Commercial Code, Regulation CC, Nacha and other payments-related rules.
- Interest in developing a strong understanding of business needs and objectives.
- Strong analytical and problem-solving skills, with passion for generating creative and innovative solutions.
- Ability to communicate complex issues clearly and persuasively, in both written and oral format, and to synthesize complex issues.
- Excellent collaboration and teamwork skills and ability to work well in cross-functional team settings.
- Ability to manage and prioritize competing demands while maintaining high attention to detail and meeting deadlines.
- Intellectually curious and self-motivated, high level of personal energy and commitment.
- Experience with U.S. consumer financial regulatory and payments matters with working knowledge of Truth in Lending Act, the Fair Credit Reporting Act, the Equal Credit Opportunity Act, and UDAAP.
- Experience working with banks, payment networks and/or financial institutions.
- Strong executive presence and ability to influence stakeholders.
- Demonstrated ability to build excellent relationships.
- Willingness and flexibility to be a team player and take on new responsibilities and challenges.
- Excellent oral and written communication skills.
- Location: 200 Vesey Street, New York, NY 10285
- Workplace Flexibility: Full time, Hybrid.
- American Express offers a collegial, highly stimulating and diverse working environment. High performance is rewarded continually.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Salary : $110,000 - $190,000
