What are the responsibilities and job description for the Manager, Marketing, Strategy & Insights position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Job Description:
The Manager of GCS Insights will focus on inspiring & educating the GCS organization with insights, to drive better-informed business decisions and instill a customer-first mentality. You will also support a best-in-class Voice of the Customer program which includes working on a cross-functional team to deliver insights and share customer trends from the program such as NPS, sentiment & essentiality across products.
How will you make an impact in this role?
This Manager role is responsible for building positive relationships with colleagues in Product & Marketing Insights (PMI) in GABM, GCS Marketing & Product, Privacy/Compliance, Finance and Strategy, along with external partners such as our market research agencies, survey technology provider, & creative agencies.
Key Responsibilities:
The ideal candidate will be proficient on the current business payments landscape including news, trends and key players, be passionate about storytelling with data and have strong project management and communication skills.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Job Description:
The Manager of GCS Insights will focus on inspiring & educating the GCS organization with insights, to drive better-informed business decisions and instill a customer-first mentality. You will also support a best-in-class Voice of the Customer program which includes working on a cross-functional team to deliver insights and share customer trends from the program such as NPS, sentiment & essentiality across products.
How will you make an impact in this role?
This Manager role is responsible for building positive relationships with colleagues in Product & Marketing Insights (PMI) in GABM, GCS Marketing & Product, Privacy/Compliance, Finance and Strategy, along with external partners such as our market research agencies, survey technology provider, & creative agencies.
Key Responsibilities:
- Content Curator Lead insights content engine which involves finding and developing compelling, visual content on a weekly and monthly cadence
- Activate & Enable Creatively showcase key insights across GCS channels so the organization can easily digest, understand, and action information.
- Customer Voice Champion: Coordinate a Voice of the Customer program, entailing analysis, reporting, and socializing takeaways with business partners.
- Data Advocate: Passionate about using quantitative and syndicated insights to analyze and assess customer and business performance, and finding opportunities for unlocking business growth
- Diligent: Ensure all information is accurate, timely and relevant.
The ideal candidate will be proficient on the current business payments landscape including news, trends and key players, be passionate about storytelling with data and have strong project management and communication skills.
- 2 years of Project Management experience
- Passionate about insights and storytelling, along with a positive “go getter” attitude.
- Demonstrated knowledge and understanding of the evolution of the business payment product, FinTech and competitor landscape within the US.
- Strategic problem solver with a proven track record to develop and effectively synthesize large amounts of data & information into clear insights, strategies, and recommendations.
- Strong sense of accountability, ownership, and project management skills with demonstrated ability to lead, implement, and supervise multiple initiatives simultaneously, efficiently, and effectively.
- Highly effective communicator with excellent written and oral communication skills that engage and inspire partners across all levels.
- Attention to detail/accuracy is critical as well as the ability to shift and change ideas quickly.
- Advanced Excel skills required to efficiently work and handle large quantities of data, such as such as PivotTables/Charts, Data Visualization, Macro’s, and Data Sorting & Filtering
- B2B financial services marketing experience
- Market research experience
- Experience leading creative agencies to keep projects in scope, on budget, and on time
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Salary : $80,000 - $155,000
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