Senior Manager - Analytics and Business Intelligence

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express is looking for a Senior Manager-Digital Prod Analytics to contribute to the company's focus on cash-flow and digital financial products for small businesses, including American Express Business Blueprint. 

The products, originally designed by the FinTech startup Kabbage, are offered to millions of small business owners to streamline actions that could help them grow their businesses, such as managing cash flow, receiving payments from customers, and acquiring business funding. 

Kabbage was acquired by American Express in 2020. 

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

Find your place in analytics on #TeamAmex.

How will you make an impact in this role?

• Work closely with business teams to capture, analyze and understand business requirements and translate activities and business objectives into analytical tools for application in a production scale environment
• Facilitate and ensure adherence to Analytics team processes and procedures
• Architect, document, develop, code, and test analytics models to create scalable advanced analytics solutions
• Partner collaboratively with other functional teams to access data elements, understand the data being analyzed and identify improvement opportunities for the analytics environment
• Using Tableau, develop well-organized and insightful reports, dashboards and other forms of data visualizations to support business awareness and decision-making
• Oversee deployment of Tableau dashboards and reports, facilitate user acceptance testing and user training, and provide ongoing support to key stakeholders
• Manage projects with multiple stakeholders by prioritizing and delegating projects/tasks
• Guide strategy, roadmap, and execution with regards to development and optimization of our Business Intelligence ecosystem; Ensure that Business Intelligence suite enhances business decision-making capabilities and addresses the needs of cross-functional stakeholders
• Set guidelines for report approval, quality control, and data set usage
• Document all available reports to ensure stakeholder access to available reporting; Define and implement reporting distribution strategy to direct users to most relevant reporting for specific use case and keep users informed of new releases as well as updates/changes to existing reports
• Ensure that reporting suite and user permissions remain in compliance within the evolving security & privacy landscape
• Advance the broader Analytics team's continued education in advancements in visualization techniques and best practices

Minimum Qualifications

• Extensive experience with Tableau
• Expertise in SQL query development including performance tuning, stored procedure development and complex query development 
• Expertise in creating and maintaining Tableau reports including Tableau server administration 
• 5-10 years experience in an analytical role, performing deep-dive analyses and defining key business metrics that drive strategy; Financial services experiences is a plus 
• Bachelor’s degree in a quantitative field (e.g. statistics, engineering, math, science, economics, etc).  Advanced degrees preferred. 
• Experience in developing data models
• Experience working collaboratively across teams and with partners across all levels of an organization 
• Demonstrated strength in written and verbal communication, adjusting message to audience and succinctly summarizing complex concepts
• Familiarity with statistical methods and concepts 
• Proficiency in a scripting language (Python or R) for data analysis is a plus 

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

 Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

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