Vice President, Central Infrastructure

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Services Group (GSG), the Global Consumer Servicing & Fulfilment (GCSF) organization is a team of 10,000 dedicated colleagues and partners who put our customers at the center of everything they do. GCSF consists of Customer Care Professionals, leaders and support teams who work to deliver extraordinary service every day to American Express consumer Card Members around the world. The teams are in more than 20 countries and span frontline operations, servicing strategy and partner management. Global Partner & Operational Support (GPOS) is a global team consisting of more than 3,000 colleagues and partners (who manage strategic 3rd party servicing (risk) relationships and deliver customer value & efficiency across both servicing and business marketing teams) – all centered around Customer First priorities.

The role of Vice President, Central Infrastructure (CI) is a key member of the Global Partner & Operational Support (GPOS) leadership team and will be responsible for leading a global diverse team of high-performing professionals that play a pivotal role in supporting all aspects of the lifecycle of the Partner. The incumbent will be focused on managing risk & compliance and contracting across this large partner portfolio through extensive collaboration with multiple colleagues and external 3rd party partners across multiple business units, functional areas and geographies.

Responsibilities :

Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and / or operational standards

Ability to lead & motivate a global diverse team of high-performing professionals that play a pivotal role in partnering & advocating for key areas throughout the enterprise to drive business growth

Contribute to and influence overall partner strategy and customer experience across servicing functions supporting both GSG and the business.

Develop strategies that protect and safeguard AXP assets through eliminating, reducing or mitigating operational risk

Lead the E2E third-party partner lifecycle and manage all GPOS contracts to ensure compliance and mitigate risk

Provide partner oversight and governance leading contract adherence, testing, and governance activities to enable best in class performance while mitigating the risks associated with managing third parties

Lead and project manage partner dependent projects with high execution and efficiency alongside key internal stakeholders, i.e. American Express Technology, Capabilities, etc. with a changing market environment to ensure strategic operational objectives are achieved

Provide partner system oversight, requirements, design, testing, production and issue / outage management

Enhancing Control Management and optimization for GPOS by setting up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Control Management programs and reporting

Extensive collaboration with multiple stakeholders (Global Supply Management, Information Security, etc) across AXP, numerous business units, functional areas, and geographies

Qualifications :

Proven risk & compliance experience with a deep understanding and passion for servicing functions

Ability to strategically influence risk management across at all levels

Proven track record of leading large, complex, global teams & delivering outstanding results

Strategic thought leadership with a high level of intellectual curiosity, a capacity for original and innovative ideas, and an ability to assess business objectives to define, plan, and implement effective solutions

Excellent team leadership behaviors including empowering others to succeed by developing talent, building followership, and encouraging collaboration

Exceptional relationship management, with the demonstrated ability to organize and bring colleagues together across multiple lines of business in pursuit of a common goal

Excellent verbal and written communication skills, including comfortable in working with senior leaders to influence decisions and change

Proven ability to articulate complex issues concisely

Experience within financial services industry

Self-starter with a strong affinity for driving change

Qualifications

Salary Range : $185,000.00 to $260,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers / Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.

If the links do not work, please copy and paste the following URLs in a new browser window : to access the three posters.

Job : Executive

Primary Location : US-Florida-Sunrise

Other Locations : US-Arizona-Phoenix

Schedule Full-time

Req ID : 25002051

Salary : $185,000 - $260,000