What are the responsibilities and job description for the Customer Service Representative position at American Factory Direct Furniture?
American Factory Direct Furniture is currently seeking an exceptional Customer Service Representative to support our delivery and warranty departments. And, we want the best!
Do you enjoy a friendly, fast paced environment? Are you able to provide our guests with an exceptional customer service experience? Do you have computer, phone, and clerical skills?
If this sounds like you, keep reading…we have the perfect position for you!
Responsibilities and Duties
The primary objective of the position is to efficiently ensure our guests are satisfied with their delivery and after delivery warranty claims. Other responsibilities include researching and reporting damaged merchandise to managers and appropriate departments for reordering and redelivery of merchandise. Efficiently working warranty claims to complete resolution for customer satisfaction.
~Must be able to work full time hours (with availability Mon-Fri and/or Tues-Sat 9-5)
~Highly customer service oriented
~Interactive with all departments within the company.
~Execute daily office administration tasks including records maintenance, and billing.
~Great position to learn the business and grow within the company!
Qualifications and Skills
Knowledge, Skills, and Abilities Required:
- Communication, interpersonal, and problem solving skills.
- Fast and accurate data entry skills.
- Ability to multi-task.
- Attention to detail skills.
- Ability to be a fair, efficient and guest service-oriented representative.
- Prefer knowledge of retail procedures, policies and systems.
Benefit packages offered :
- Medical, Dental, Vision Insurance
- HSA & FSA
- 401k
- Life Insurance
- Long and Short Term Disability
- Paid Time Off
- Employee Purchase Discounts
American Factory Direct Furniture is a third generation family owned and operated business with breathtaking showrooms in Baton Rouge, Covington, Gonzales, Lafayette, Mandeville, and Long Beach, Mississippi that provide the Gulf South Region with the finest quality, latest fashions and the best brands available in home furnishings. We offer design services to clients to help furnish and decorate their dream home with a wide variety of furniture styles and an endless array of accessories. Our distribution center and corporate office support our retail furniture showrooms.
American Factory Direct Furniture is an Equal Employment Opportunity Employer.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $15 - $17