What are the responsibilities and job description for the Customer Service Representative - 7/7 position at Westwind Helicopters Inc.?
Customer Service Representative - 7 days on / 7 days off
Opening is for Temporary (March - July 2025) 8 weeks minimum
Job Summary:
Providing customers with professional service and assistance. Works closely with line service personnel and pilots, ensuring all customer service needs are met. You will often be the first point of contact for clientele arriving at our facility. Customer service is of the highest priority, as well as professional and safe service.
Essential Duties and Responsibilities:
- Opening and closing company facilities
- Giving passengers safety briefings
- Weighing and handling cargo
- Entering passenger information into load manifests
- Verifying passenger documentation
- Ensure all passengers are escorted to and from aircraft
- Keep in contact with customers to coordinate passenger and cargo flights
- Maintain company facilities in a clean and orderly manner
- Be enthusiastic about offering assistance where needed in all areas of passenger services
- Work in a team environment
Requirements:
- Must be 18 years of age
- Must have a High school diploma, GED
- Ability to proficiently read, write and speak English
- Excellent communication skills
- Able to remain calm and efficient under pressure
- Competent in handling difficult situations
- Ability to safely lift up to 50 pounds
- Advanced computer skills
- Must pass all pre-employment testing to include drug testing
- Must be able to obtain and maintain all required Airports and Custom badges/seals
- Must be able and flexible to work variables shifts including overtime, weekends and holidays
Skills/Attributes:
- Must be proficient with Microsoft Suite, Word, Excel, PDF, and others software programs as needed.
- Demonstrates considerable independence in planning time
- Ability to plan and identify resources to accomplish projects/tasks.
- Has broad understanding of how administrative assignments contribute to organizational effectiveness.
Job Type: Temporary
Pay: $15.00 - $17.00 per hour
Work Location: In person
Salary : $15 - $17