What are the responsibilities and job description for the Front Desk Receptionist position at American Family Care Broadway?

Job description

We are a locally owned urgent care company (owned by physicians!) that has an opening for a part-time front office, non-clinical position as we are looking to expand our operational care support team with a qualified candidate.

We are looking for a qualified candidate who is interested in being a part of a solid and fun team, takes pride in their work, is comfortable with technology / computers, a reliable and committed team player .

Job Description

We are seeking candidates that can provide administrative support to our back office clinical team & act as the main point person for all front office duties.

A successful candidate must have experience performing the administrative duties associated with a doctor's office, surgical clinic or hospital. Day to day responsibilities include the following :

answering the telephone
registering patients on the EMR system
verifying insurance eligibility, collecting patient payments
scanning documents
maintaining accounts receivable
assisting the medical team and healthcare provider in whatever administrative capacity is necessary
greeting patients and visitors with a friendly and welcoming demeanor is the most important responsibility as customer service is our #1 priority!

Must possess clear, consistent written and oral communication skills, professional telephone etiquette, work efficiently and pleasantly while handling multiple demanding tasks. Must also have proficient computer skills, working knowledge of Outlook, Microsoft Word, and have basic familiarity with using an electronic medical records system. Previous experience in an Urgent Care facility preferred .

Qualifications

High School Diploma or GED

Minimum of one year experience in an administrative or front desk receptionist role, previous experience in a medical setting is preferred.

Knowledge of medical billing and coding is a plus

Understanding of the concepts of universal precautions, HIPAA and OSHA

Team player, excellent verbal and written communication skills, adaptable in fast-paced environment, possesses excellent client interaction skills, able to multi-task and work independently

We are looking for a candidate who is available full-time (3.5 shifts per week)! You must have weekend flexibility every other week. Our work schedule offers wonderful work / life balance so you can have balance in life that is so important in the medical field!

Pay is very competitive for the field and references are a must. We offer comprehensive medical (low copay / deductible plan) as well as dental / vision benefits with retirement plan investment options and other additional optional benefits.

We are looking to hire for this position within the next couple of weeks! Please submit a basic cover letter addressing why you're interested in this position, your previous work experience, and pay requirements along with a complete and updated resume. Only apply if you meet our minimum qualifications as we are looking to hire the right candidate for our open position. We will contact all candidates we are interested in pursuing interviews with.Responsibilities :

Greet and welcome patients and visitors at the front desk

Answer phone calls, take messages, and direct calls to appropriate staff members

Schedule appointments and manage the appointment calendar

Check-in patients, verify insurance information, and collect necessary paperwork

Assist with patient registration and update patient records

Perform data entry tasks and maintain accurate records in the computer system

Manage incoming and outgoing mail, faxes, and emails

Maintain cleanliness and organization of the front desk area

Assist with various administrative tasks as needed

Experience :

Previous experience working as a front desk receptionist or in a similar role is preferred

Familiarity with phone systems and handling multiple phone lines

Knowledge of medical office procedures and terminology is a plus

Proficient in computerized systems for scheduling, data entry, and file management

Strong attention to detail and organizational skills

Excellent communication and interpersonal skills

Ability to multitask and prioritize tasks effectively

Proficiency in using Google Suite or similar software

As a Front Desk Receptionist, you will be the first point of contact for our patients. Your role is crucial in providing excellent customer service and ensuring smooth operations at the front desk. If you are friendly, organized, and have a passion for helping others, we would love to have you join our team.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary : $19 - $20

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