What are the responsibilities and job description for the Patient Representative Coordinator position at American Family Care?
Job Overview
The Patient Care Representative plays a vital role in providing exceptional patient experiences at American Family Care. This individual will be responsible for accurately verifying insurance, collecting payments, and maintaining patient records and accounts.
Main Responsibilities
Requirements and Qualifications
Benefits
The Patient Care Representative plays a vital role in providing exceptional patient experiences at American Family Care. This individual will be responsible for accurately verifying insurance, collecting payments, and maintaining patient records and accounts.
Main Responsibilities
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
- Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
- Register patients, update patient records, and verify insurance accurately and timely.
- Determine, collect and process patient payments and address collection and billing issues.
Requirements and Qualifications
- High School graduate or equivalent.
- Previous medical clerical experience preferred.
- Basic computer knowledge, e.g., Microsoft Office.
- Accuracy and detail orientation.
- Positive customer service skills.
- Well-groomed appearance.
- Clear and articulate phone voice.
- Tactful interpersonal relationships.
Benefits
- A comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
