What are the responsibilities and job description for the Client Service Representative position at American Family Insurance?
Client Service Representative
Location: Victoria, MN
Job Type: Full Time
Area of Interest: Client Services
Company Description
The Kevin Robertson Agency, LLC was built on a foundation of trust and respect, dedicated to making a difference in the communities, striving to get better every day and creating long-term relationships. We will provide the ultimate client experience to ensure your personal assets are protected. Our goal is to listen, educate and provide the proper insurance solutions.
Position Description
The Client Service Representative supports the Agent and plays a key role in creating a simple and elegant service experience for our clients and potential new clients. Client Service Representative identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Specific responsibilities may include, but are not limited to:
Job Requirements
- Ideal candidates may have 1-3 years of experience working in the insurance industry.
- Excellent communication skills with the ability to develop and maintain strong relationships with clients, prospects, and team members across the organization.
- Strong organization and attention to detail are essential with the ability to prioritize and multi-task effectively in a fast-paced environment.
- Proficiency in using Microsoft Office (Outlook, Word, Excel).
Customer Service
- Provides personalized, professional customer service experiences through building trust and developing strong customer relationships.
- Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures.
- Processes changes to existing accounts and policies.
- Serves as a liaison on behalf of the customer between the agency and various business partners.
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed and satisfied.
Agency Operations
- Schedules appointments with existing or prospective customers for Agent.
- Performs daily administrative functions to assist the agency.
- Assist with cash handling and banking activities.
Insurance Sales
- Participates in reviews of existing coverages and may advise customers regarding policy options.
- Estimates and quotes policy premiums complying with underwriting guidelines.
- Identifies cross-selling opportunities during customer interactions and takes appropriate action.
- Contacts appropriate business partners for guidance when needed.
Education/Licenses/Designations
- Property/casualty licenses (life and/or health to be determined by the agent). Licenses must be maintained to continue employment.
Compensation & Benefits
- Salary range: $38,000.00 - $50,000.00.
- Performance based bonus.
- Three weeks of paid time off (PTO) plus paid holidays.
- Participation and coverage under the company health care plan.
Interested applicants should submit their resume to Robertsonagency@amfam.com
*The Customer Service Representative is an employee of the Agency Owner and not an employee of American Family Insurance.
Job Type: Full-time
Pay: $19.23 - $24.03 per hour
Benefits:
- Paid time off
Compensation Package:
- Bonus opportunities
- Performance bonus
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Victoria, MN 55386 (Required)
Ability to Relocate:
- Victoria, MN 55386: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Victoria, MN 55386
Salary : $38,000 - $50,000
