Account Manager

Description

The mortgage landscape is dynamic and ever-changing! At AFR, we believe in staying ahead of the curve and preparing for future growth. While we don't currently have any open positions, we're actively seeking talented individuals to join our team when the time is right. We invite you to submit your application to be considered for upcoming opportunities!

#WeAreAFR

Ready to unlock the doors to homeownership for thousands of Americans? As a national residential mortgage lender, we're passionate about helping homeowners, homebuyers, and mortgage pros in achieving their financing goals. The crew behind American Financial Resources (AFR) is looking for candidates for future Account Manager roles to manage a portfolio of wholesale clients and ensuring a smooth loan process from application to closing. This role requires strong communication, problem-solving, and organizational skills. The Account Manager will work closely with clients, internal teams, and external partners to achieve loan closing goals.

In this role you will…

• Build and maintain strong relationships with wholesale clients and partners.
• Proactively communicate with clients regarding loan status and underwriting conditions.
• Provide exceptional customer service and resolve client inquiries.
• Review loan applications for completeness and accuracy.
• Collect and verify required documentation.
• Submit loan files to underwriting and closing departments.
• Manage a robust pipeline of loan applications, prioritizing and tracking progress.
• Monitor loan progress through the pipeline and identify potential issues.
• Resolve any issues or discrepancies that may arise during the processing phase.
• Conduct pre-closing reviews, including verifying employment, pulling flood certificates, and inputting necessary information into the LOS.
• Review APRs when loan modifications occur to ensure compliance and send new disclosures.
• Review, verify, and update approval conditions.
• Input HOI, tax, title, and broker fees.
• Review and clear documents submitted by brokers.
• Verify tax transcripts have been received when applicable.
• Distribute updated conditional approvals to brokers and/or borrowers.
• Ensure compliance with all applicable regulations and guidelines.
• Respond to phone and email inquiries regarding loan status and approvals.
• Other duties as needed based on skill and experience.

Qualifications

You would be great for this role if you…

• Possess strong communication and interpersonal skills.
• Have a proven track record of building and maintaining strong client relationships.
• Are highly organized and can manage multiple tasks and deadlines effectively.
• Have a strong understanding of mortgage loan origination and processing.
• Are proficient in mortgage loan origination systems, such as Encompass.
• Have a strong attention to detail and accuracy.
• Are a problem-solver who can identify and resolve issues.
• Can adapt to a fast-paced environment and handle pressure.
• Are a team player who can collaborate effectively with colleagues.
• Have a basic understanding of mortgage industry regulations and guidelines.

Equal Opportunity for All
AFR recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer the company. As an equal opportunity employer, we are committed to making all employment decisions based on competence, education, experience, and fundamental talent. We prohibit discrimination and harassment of any kind, including but not limited to discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, physical abilities or disabilities, or veteran status.