Bilingual (Spanish) Debt Resolution Specialist/Customer Service

Bilingual (Spanish) Debt Resolution Specialist/Customer Service

TO APPLY: Go to www.myfinancialgoals.org/jobs

Who is AFS?

American Financial Solutions (AFS) began operations in 1999 as a nonprofit credit counseling agency. Since that time, we have helped over 450,000 clients repay over $9 billion of debt. We have achieved these incredible results by providing our clients financial lifelines in times of hardship through our educational, counseling, and debt management programs. Our ultimate goal is to empower our clients on their journey to financial freedom.

At the heart of our organization is our staff. AFS is currently seeking an empathetic, motivated, and driven Debt Resolution Specialist to join our dynamic team.

Typical day?

· Manage inbound and outbound calls, emails, and appointments from consumers experiencing financial hardship.

· Perform credit counseling sessions to help consumers find pathways to successful debt resolution. Sessions include goals and needs discussion, budget review, credit report pull, and debt analysis.

· Analyze potential debt repayment options, then persuasively communicate a targeted solution and course of action for successful debt resolution.

· Enroll clients in internal repayment plans, provide financial education referrals and community/government resources.

· Accurately document and secure all pertinent client information in AFS’s client management system.

· Deliver best-in-class service to each client in a professional, compassionate, and responsible manner while meeting monthly performance goals

What makes a successful Debt Resolution Specialist?

No experience necessary! AFS management provides an extensive training program over a 6–8 week period. We have found that successful employees come from a variety of backgrounds, most notably, banking, customer service, sales, and collections. The following skills the most beneficial for excelling in the position:

· A positive can-do attitude

· Excellent written and verbal communication skills

· Exceptional multi-tasking skills

· Strong mathematical and analytical skills

· Fluency in both English and Spanish

· Ability to skillfully navigate a client database, MS Office programs, and type at a rate of 35 wpm (minimum)

· Education: Associates or bachelor’s degree preferred. High school diploma or equivalent education required.

· Required to obtain the National Foundation for Credit Counseling Credit Counselor Certification within 6 months of hire.

· Ability to pass a pre-employment screening process, including a criminal background check.

Benefits?

• Generous PTO and separate paid Sick Leave banks with roll over!
• Family friendly schedule
• Medical, dental, and vision insurance as low as $10/month
• Health Savings and Flexible Spending Account available
• 401(k) and 401(k) matching
• 7 paid Holidays and 3 additional personal days
• Employee Assistance Program
• Tuition Reimbursement Program

TO APPLY: Go to www.myfinancialgoals.org/jobs

Salary: $24.00 per hour

Salary range for this position is $24-$32 per hour depending on duties, experience, tenure and performance.

Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Language:

• Spanish (Required)

Ability to Commute:

• Bremerton, WA 98337 (Required)

Ability to Relocate:

• Bremerton, WA 98337: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $32