What are the responsibilities and job description for the Help Desk Technician Level 2 position at American Freedom Insurance Company?
Help Desk Technician Level 2
At American Freedom Insurance Company (AFIC), we thrive in the nonstandard automobile insurance industry, driven by a collaborative team environment. As a growing and dynamic mid-sized enterprise, we currently serve Illinois, Indiana, Pennsylvania, Tennessee, with expansion plans into Texas. Our unwavering commitment to success has earned us a prestigious "A " Superior rating from A.M. Best, reflecting our dedication to exceptional results.
Position Overview:
As an onsite Tier 2 Helpdesk Engineer, you will play a crucial role in providing technical support and solutions to our clients, ensuring the smooth operation of their IT systems. You will be responsible for troubleshooting, diagnosing, resolving complex technical issues related to Windows operating systems and server-based applications.
Qualifications:
- Bachelor’s degree in information technology, Computer Science, or related field preferred.
- Proven experience as a Level 2 Helpdesk Engineer or similar role.
- Strong expertise in Windows operating systems (Windows 10/11, Server 2019/2022).
- Proficient in troubleshooting hardware and software issues.
- Experience with Hyper-V, Azure, Intune, Active Directory, Group Policy, and DNS.
- Familiarity with networking concepts and protocols.
- Excellent communication and customer service skills.
- Certifications as CompTIA A , Microsoft Certified: Windows 10/11 are a plus.
- Ability to work independently and collaboratively in a team environment.
Responsibilities:
- Provide advanced technical support for Windows-based environments.
- Diagnose and resolve hardware and software issues.
- Collaborate, escalate, and prioritize issues.
- Install, configure, and maintain Windows operating systems.
- Troubleshoot network connectivity problems.
- Assist in the implementation of IT projects and upgrades.
- Document support cases, processes and solutions for knowledge sharing.
- Stay updated on the latest technologies and industry best practices.
The Position:
- On-Site Full Time 40 Hour Work Week
- Day Shift Hours 7:45am-4:45pm Monday-Friday, and on call Saturday
- Competitive Salary commensurate to education and experience
- 401K - with company contribution of up to 6% of salary
- Attractive Health insurance plans – Blue Cross Blue Shield PPO, HMO or HSA
- Vacation & Holiday Pay
- Employee Referral Program
- Business Casual Work Environment
- Company Lunches, Outings, and more
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
For more information about American Freedom Insurance, please visit www.americanfreedomins.com
