What are the responsibilities and job description for the Help Desk Technician Level 2 (MSP) position at Bowman Williams?
Looking to take your technical support skills to the next level in a fast-paced, collaborative environment? Join a growing MSP that’s committed to technical excellence, continued learning, and helping clients succeed.
We’re hiring two Help Desk Technician Level 2 (MSP) with proven experience in the Managed Services space. You’ll work with a variety of small to mid-sized businesses across diverse industries—retail, non-profit, government, and more—while sharpening your skills in Microsoft technologies, networking, and cloud-based environments.
Role Overview:
- Provide remote support and address service desk requests
- Troubleshoot issues related to desktops, networks, and user accounts
- Install OS/software, remove malware, and maintain antivirus systems
- Collaborate with senior engineers to resolve escalated issues
- Document issues and resolutions with clarity and consistency
- Deliver top-tier customer service to both technical and non-technical end users
Technical Experience:
- At least 1 year of experience working in a MSP
- Proficiency in Microsoft technologies: Windows 11, Server 2016/2019/2022
- Experience with Active Directory and M365/Google Workspace environments
- Experience with ConnectWise, Kaseya, or similar MSP tools
- Solid networking fundamentals (DNS, DHCP, TCP/IP, etc.)
- Excellent communication and time management skills
- A proactive, solutions-oriented mindset with a desire to learn and grow
Salary Benefits:
- $65,000 - $75,000
- Hybrid WFH after onboarding
- Health, Dental, Vision, and Life Insurance
- Short and Long Term Disability
- 401(k) with company match
- 15 Days PTO Paid Holidays
- Ongoing training and Career Development
- Certification Reimbursement
- Company provided Lunches every Friday
Salary : $65,000 - $75,000
