Office Manager

Job Overview

We are seeking a highly organized and proactive Office Manager to oversee the daily operations of our Funeral Home office. The ideal candidate will be responsible for ensuring efficient office management, maintaining administrative processes, and providing support to funeral director, staff and clients. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate should be comfortable with being around deceased persons and grieving families. Our staff prides itself on wearing many hats and we don't believe there is such a thing as "not my job". This position will likely require the candidate to perform multiple tasks outside of the job description. This is a good opportunity for a prospective mortuary science student to get some experience as well as a seasoned manager that wants to help families in need.

This is an opportunity to be a part of new management team at a vintage funeral home that seeks to redefine the meaning of service in Danville. The ideal candidate MUST understand the idea of empathy and grace when dealing with customers who are under a great deal of emotional distress.

Responsibilities

• Manage front desk operations, including greeting visitors and handling inquiries with professionalism and courtesy.
• Create and publish obituaries and memorial packages items such as bookmarks and memorial programs.
• Submit and follow up on life insurance claims
• Attend weekly virtual meetings and provide sales and collections figures.
• Meet with funeral director and upper management periodically to discuss operations and strategy
• Update funeral home website and maintain social media
• Work with funeral director to supervise funeral home staff, providing guidance and support to enhance productivity.
• Implement effective organizational systems to streamline office processes and improve efficiency.
• Maintain communication with vendors and service providers to ensure smooth operations.
• Maintain office supply inventory
• Handle phone etiquette with professionalism, addressing calls promptly and effectively.
• Assist with funeral services, preparation, and removal of remains when needed.
• A current Virginia notary certification or the ability to procure one

Experience

• Proven experience in office management or a similar administrative role is preferred, experience or a passion for funeral service is a plus.
• Microsoft Office/Google Suite email, spreadsheets, publishing software, etc.
• Demonstrated ability in time management and organizational skills.
• Experience supervising staff is a plus, along with a solid understanding of administrative functions.
• Excellent communication skills, both verbal and written, are essential for this position.

Job Type: Full-time

Pay: $39,000.00 - $45,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $39,000 - $45,000