Help Desk Engineer

Description

AMERICAN HEALTH ASSOCIATES, INC.  is a premier clinical laboratory servicing over 3500 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MA, MD, MI, MO, MS, NC, OH, PA, RI, SC, TN, TX, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

 

THE ROLE: HELP DESK ENGINEER  

Responsibilities:

· Monitor, resolve and communicate resolution for help desk tickets

· Diagnose and resolve hardware and software issues

· Able to learn quickly and be able to communicate with a focus on customer service

· Build and support AWS cloud infrastructure, software, and services

· Maintain hardware and software inventories 

· Monitor system and network performance

· Manage backup and restore processes for onsite and cloud solutions

· Work with hardware and software vendors to resolve and document issues

· Work with senior staff to resolve complicated issues and implement new solutions

· Travel around 20% is required

Requirements

Qualifications:

· Bachelor’s degree in Information Technology or comparable experience in the field

· 5 – 10 years supporting PCs, servers, and network infrastructure for medium to large sized employers

· 5 years of experience with help desk systems

· Experience with installing, configuring, and administering a broad range of technologies

· Excellent written and verbal communication skills

· Certification a plus

· Ability to work independently/proactively to resolve issues

· Excellent time management

· Excellent customer service skills

· Strong critical and analytical problem-solving skills

· Comfortable multi-tasking

If you are qualified and interested in this position, please submit your updated resume, and give us a chance to learn more about you!

AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!