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Radiology Customer Service Account Rep

American Health Associates
Mansfield, MA Full Time
POSTED ON 2/4/2025
AVAILABLE BEFORE 5/4/2025

Job Type

Full-time

Description

RESPONSIBILITIES :

  • Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
  • Enter orders into a specialized computer system;
  • Dispatch Radiologic Technologists, EKG technicians as needed
  • Track images and results. Alert clients of any positive or critical findings.
  • Transmit images and create CD images for referring clinicians.
  • Trouble shoot missing, incomplete, and incorrect orders;
  • Enter insurance information and ICD10 codes from clinician orders and results.
  • Must have the ability to interact effectively and professionally with clients and coworkers always;

Requirements

QUALIFICATIONS :

  • High School diploma
  • 2-year of customer service experience in healthcare, preferred.
  • Detail oriented with ability to multi-task daily.
  • Knowledge of medical terminology; solid understanding of the importance of critical results.
  • Knowledge of Medical insurance and ICD-10 coding.
  • Excellent customer service and telephone etiquette skills required.
  • Effective verbal and written communications, especially listening skills.
  • 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
  • Advanced computer skills.
  • Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
  • Ensure patient privacy, confidentiality, and HIPAA are upheld always.
  • Team Player" mindset a must!
  • AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!

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