What are the responsibilities and job description for the Patient Care Liaison position at AMERICAN HEALTHCARE LLC?
Job Details
Patient Care Liaison
At Heritage Hall Wise, we see our patients as cherished members of our extended family. We strive to provide peace of mind to both patients and their loved ones, ensuring through our actions that they receive attentive, capable care from our dedicated team. Each of our centers reflects the unique culture and spirit of the community it serves, and we are committed to treating every patient and family with the same compassion and respect we would offer our own loved ones.
As a Patient Care Liaison, you will play a vital role in supporting the admissions and nursing teams by assisting with non-clinical tasks that enhance the patient experience. Your responsibilities will include organizing and maintaining patient areas, delivering meal trays, and tending to small details that contribute to residents’ comfort. Additionally, you will provide transportation services, helping ensure seamless care coordination with community partners. If you are a compassionate, service-oriented professional who takes pride in creating a welcoming and supportive environment for patients, families, and visitors, we would love to hear from you.
PCL Qualifications & Responsibilities:
- High school diploma or equivalent required
- Implement Customer Service Program
- Act as an internal liaison & customer service resource for family members, residents, and visitors
- Schedule resident transports
- Respond to calls in a timely manner
- Knowledge of medical terminology preferred
- Strong written and oral communication skills
- Computer knowledge & data entry skills
