What are the responsibilities and job description for the Guest Services Representative position at American Hospitality Group?
Job Summary: We are looking for an attentive, engaging, and service-oriented hotel Guest Service Representative to join our team. Hotel Guest Service Representatives are the first in-person contact for hotel guests realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
This is a part-time 2nd shift position hours 3pm – 11pm.
Benefits
This is a part-time 2nd shift position hours 3pm – 11pm.
Benefits
- Vacation Pay
- Holiday Pay
- Medical and Dental Insurance
- 401k Retirement Plan
- Hotel Discounts
- Thoroughly understand and implement the hotel brand service culture.
- Assist hotel guests efficiently, courteously, and professionally at all times.
- Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner.
- Make hotel reservations, check hotel guests in and out, post guest charges.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Have full knowledge of hotel safety and emergency procedures.
- Follow all required company cash and credit card procedures.
- Other duties as assigned.
- High School diploma or GED preferred
- One year of hospitality experience preferred
- Customer service experience preferred
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
