What are the responsibilities and job description for the Guest Services Representative position at Holiday Inn Express & Suites Wadsworth?
Job Summary: We are looking for an attentive, engaging, and service-oriented hotel Guest Service Representative to join our team. Hotel Guest Service Representatives are the first in-person contact for hotel guests realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
This is a part-time 2nd shift position hours 3pm – 11pm.
Benefits
- Vacation Pay
- Holiday Pay
- Medical and Dental Insurance
- 401k Retirement Plan
- Hotel Discounts
Responsibilities
- Thoroughly understand and implement the hotel brand service culture.
- Assist hotel guests efficiently, courteously, and professionally at all times.
- Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner.
- Make hotel reservations, check hotel guests in and out, post guest charges.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Have full knowledge of hotel safety and emergency procedures.
- Follow all required company cash and credit card procedures.
- Other duties as assigned.
Qualifications
- High School diploma or GED preferred
- One year of hospitality experience preferred
- Customer service experience preferred
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.