What are the responsibilities and job description for the Concierge position at American House Senior Living Communities?
Weekend Concierge - Day Shift
Part-time, two 8 hour shifts
Are you a people person with a passion for providing exceptional service? Look no further! Our Senior Living Community in Wildwood, FL is seeking a dedicated and friendly Concierge to join our team.
Position Summary: As our Concierge, you’ll be the welcoming face of our community. Under the guidance of the Executive Director, your primary responsibility will be to ensure the highest quality of customer service for our residents. You’ll play a crucial role in creating a warm and inviting atmosphere during weekends and scheduled shifts. NOTE: Current opening is Part Time, Sunday shift 4p-12a
Primary Responsibilities:
- First Impressions Matter: Greet guests and residents with a smile, making them feel right at home.
- Master of Multitasking: Answer a multiline telephone, screen calls, and direct them to the right place.
- Problem Solver: Address resident concerns promptly and professionally.
- Behind-the-Scenes Support: Provide administrative and clerical assistance.
- Appointment Guru: Schedule appointments efficiently.
- Mail Maven: Receive and sort mail and deliveries.
- Tech-Savvy: Proficient in word processing, spreadsheets, and email.
- Safety First: Be prepared to carry out emergency procedures when needed.
- Sales Savvy: Familiar with the BILD sales system.
- Weekend Wizard: Oversee weekend activities to keep our residents engaged.
- Eyes on the Details: Note any areas or articles in need of repair and report them to the Assistant Director.
Qualifications:
- Excellent communication skills
- Customer service-oriented
- Proficient in basic office software
- Ability to handle emergency situations calmly
- Prior experience in a similar role preferred
Why Join Our Team?
- Make a difference in the lives of our residents.
- Collaborate with a supportive and friendly staff.
- Enjoy a flexible part-time schedule.
- Be part of a vibrant community that values teamwork and compassion.
Company Overview
Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.
