What are the responsibilities and job description for the Client Services Coordinator - North Florida Area - After Hours position at American In-Home Care?
Reports to: Director of Operations
Job Summary:
The Client Services Coordinator works with clients and Care Providers to perform a variety of duties in the coordination of client schedules and communication with Clients and Care Providers. The Client Services Coordinator understands the needs, requirements, and preferences of all client types and matches the Care Provider qualifications and preferences. This position is 99% work from home, after hours. Shifts vary from early mornings, to after 5pm Monday-Friday and weekend shifts.
Essential Duties And Responsibilities:
- Referring Care Providers and responding to calls in a timely manner without any lapse or delays in service
- Secures coverage for new and open referrals
- After-hours on-call rotation: mornings, evenings, and weekends.
- Maintains accurate notes using our in-house system on all client and care provider calls
Specific Requirements:
- Must be able to read, write, speak, and understand the English language.
- Excellent customer service and telephone skills.
- Ability to learn quickly in a busy office.
- Must be computer proficient. Computer skills including, Word & Excel a plus.
- Must be organized with strong attention to detail
- Strong time management skill
- Must be a supportive team member, contribute to and be an example of teamwork and team concept.
- Must possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability and willingness to work harmoniously with other personnel.
- Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to handle difficult Clients and Care Providers
- Must be able to function independently
- Must be able to pass a Level II background check.
- Previous experience in Home Care preferrable
- MatrixCare Experience a plus
Company offers:
- Competitive compensation
- Health and Wellness benefits
- Paid time off (once eligible)
- 401K (once eligible)
Job Type: Part-time
Schedule:
- 4 hour shift
- 8 hour shift
- Weekends as needed
Application Question(s):
- Will you be able to pass a Level II Federal background check?
Work Location: Remote
