Client services chat representative

Here's a more detailed breakdown of the responsibilities:

Customer Support Specialist Responsibilities

Primary Responsibilities

1. Respond to Customer Inquiries: Answer customer questions and concerns via phone, email, live chat, or other communication channels.

2. Provide Product Support: Assist customers with using the software, including troubleshooting and resolving technical issues.

3. Manage Customer Accounts: Handle account setups, updates, and cancellations efficiently.

4. Resolve Technical Issues: Diagnose and troubleshoot software problems, escalating complex issues to the technical support team when necessary.

5. Document Customer Interactions: Maintain detailed records of customer interactions, issues, and resolutions in the company's CRM system.

Secondary Responsibilities

1. Collaborate with Cross-Functional Teams: Work closely with product development, sales, and marketing teams to relay customer feedback and contribute to product improvements.

2. Provide Training and Onboarding: Help new customers get started with the software through onboarding sessions and training materials.

3. Monitor Product Performance: Keep an eye on software performance and proactively address any recurring issues that could impact customer experience.

4. Stay Updated on Product Changes: Continuously learn about new features, updates, and best practices to provide accurate and current information to customers.

5. Assist in Developing Help Resources: Contribute to creating and updating FAQs, user guides, and other support documentation.

6. Gather Customer Feedback: Collect and report customer feedback to help the company improve its products and services.

7. Identify Upsell and Cross-Sell Opportunities: Recognize opportunities to recommend additional features or products that may benefit the customer.

Key Skills and Qualities

1. Excellent communication and interpersonal skills

2. Strong problem-solving and analytical skills

3. Ability to work in a fast-paced environment and prioritize tasks effectively

4. Knowledge of software applications and technical troubleshooting

5. Experience with CRM systems and customer support software

6. Ability to learn quickly and adapt to new technologies and processes

7. Strong customer service skills and a customer-centric approach

Job Type: Full-time

Pay: $18.26 - $18.94 per hour

Schedule:

• Monday to Friday

Ability to Commute:

• Windermere, FL 34786 (Preferred)

Ability to Relocate:

• Windermere, FL 34786: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19