What are the responsibilities and job description for the Customer Service Representative position at American Industrial, Inc.?
Company: American Industrial, Inc.
About Us
Integrity and Personal Service with the Highest Standard of Industrial Control Repair Since 1988. Take a tour of American Industrial and see for yourself how we put our stringent quality practices into every aspect of our business. We repair all types of equipment – CNC Controls, Robotic Controls, PLC's, Drives, Industrial Monitors, Encoders, Marposs products and more! Our 6-step repair process ensures our repair and service of your Industrial Electronics meets the highest standards. This attention to detail produces repairs that are among the lowest warranty rate in the industry while giving you the longest warranty periods in the industry. Visit us today at www.americanindustrialinc.com or call 586-776-2121 to start our FREE evaluation of your industrial controls! We’re an employee owned and operated full-service industrial control repair facility, and you’ll love the personalized customer service and unmatched workmanship. Take advantage of the industry’s best repair warranty (24 Month Full Service Warranty), and our personal commitment to your operation running at full capacity from machine-ready refurbished components at or below the cost of repairs. American Industrial is a turnkey industrial electronic repair provider and is fully ISO 9001-2008 and ITAR compliant. American Industrial is the perfect choice for your commodity management with proven reliability, and we promise you unmatched industrial control repair and industrial electronic repair like none other. We’re a progressive repair facility, allowing you to take advantage of our “InSite” on-location asset management system that utilizes advanced computerized reporting. This high-tech software tracks your repairable assets, and is specifically tailored for your facility. It also analyses your root cause problems and diagnoses effective countermeasures to stop failures BEFORE they happen.
Visit us Website:americanindustrialinc.com
Duties/ Responsibilities:
American Industrial operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
About Us
Integrity and Personal Service with the Highest Standard of Industrial Control Repair Since 1988. Take a tour of American Industrial and see for yourself how we put our stringent quality practices into every aspect of our business. We repair all types of equipment – CNC Controls, Robotic Controls, PLC's, Drives, Industrial Monitors, Encoders, Marposs products and more! Our 6-step repair process ensures our repair and service of your Industrial Electronics meets the highest standards. This attention to detail produces repairs that are among the lowest warranty rate in the industry while giving you the longest warranty periods in the industry. Visit us today at www.americanindustrialinc.com or call 586-776-2121 to start our FREE evaluation of your industrial controls! We’re an employee owned and operated full-service industrial control repair facility, and you’ll love the personalized customer service and unmatched workmanship. Take advantage of the industry’s best repair warranty (24 Month Full Service Warranty), and our personal commitment to your operation running at full capacity from machine-ready refurbished components at or below the cost of repairs. American Industrial is a turnkey industrial electronic repair provider and is fully ISO 9001-2008 and ITAR compliant. American Industrial is the perfect choice for your commodity management with proven reliability, and we promise you unmatched industrial control repair and industrial electronic repair like none other. We’re a progressive repair facility, allowing you to take advantage of our “InSite” on-location asset management system that utilizes advanced computerized reporting. This high-tech software tracks your repairable assets, and is specifically tailored for your facility. It also analyses your root cause problems and diagnoses effective countermeasures to stop failures BEFORE they happen.
Visit us Website:americanindustrialinc.com
Duties/ Responsibilities:
- The position reports directly to the Sales Director
- Always represent the values of American Industrial to customers, vendors, and American Industrial Colleagues. Honesty, integrity, and a servant’s attitude are paramount to us.
- Providing best-in-class customer service by answering customer and sales rep phone calls/emails to provide order status, repair capabilities, and other various requests.
- Support the efforts of the outside sales team
- Crosstrain in Customer Service, Purchasing, and Shipping/Receiving
- Understand pricing/job costing for repair and surplus parts quotes.
- Know the status, “hands-on”, of Repairs-in-process internally and as-assigned to key vendors.
- Assist in marketing efforts and e-commerce initiatives
- Assist in technical writing on 8D’s, Single Point Lessons, and the like.
- Be able to receive parts in purchasing and place orders for rush repairs.
- Become well-versed in our internal repair tracking software and web-based reporting tools
- Help manage and grow Surplus/Spare parts sales via eBay and to the current customer base.
- Be on-call for after-hours and weekend emergency needs.
- Travel occasionally with outside reps for training and customer exposure
- Other duties/tasks as assigned.
- Associates Degree (Preferred)
- Business to Business: 5 years (Preferred)
American Industrial operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
