What are the responsibilities and job description for the Network/Infrastructure Technician (Break/Fix) & Desktop Level 1 / 2 position at American Info Systems, LLC?
Network / Infrastructure Technician (Break-Fix) & Desktop Level 1 / 2
American Info Systems LLC is currently recruiting qualified Network / Infrastructure Technicians for ON-CALL field work. Qualified candidates will be engaged to assist with triage, troubleshooting and issue resolution for servers, storage, network devices and infrastructure. Work is performed on-site at client End User facilities or co-locations / data centers. Typically work is scheduled 24 to 48 hours in advance, however technicians may be engaged (if available) for emergency dispatches. The AIS Operations Team works hand-in-hand with the client and in-field personnel to manage logistics and keep the tasks at hand fair and reasonable for all involved participants.
As part of the above responsibilities this individual may be required to be onsite on Monday’s and Wednesday each week providing Desktop Level 1 / 2 Helpdesk services for 8 hours each day. The Break-Fix responsibilities are on-demand and is not a full-time opportunity to date. This is subject to change and can roll into a full-time opportunity within the near future.
ALL APPLICANTS MUST HAVE EXPERIENCE WITH: FAULT ISOLATION; PROBLEM RESOLUTIONS AND WORKING WITHIN A NOC ENVIRONMENT.
Required Skillset:
- Strong communication skills both written and verbal. (English)
- Patching – Copper: familiar with tracing, patching and troubleshooting copper (Cat 5e / Cat 6) cables at the patch panel, device and / or station.
- Patching – Fiber: familiar with tracing, patching and troubleshooting fiber at the patch panel or device. Experience handling and dressing fiber cabling is a must.
- Infrastructure Repair: familiar with using a 4-pair test-set or Fluke test device. Able to terminate copper cables at the patch panel or station (install network jacks). Familiarity with 110 and 66 blocks is a must.
- Server & Storage: able to assess system alerts, replace failed hardware such as hot-swappable disks, power supplies and other field serviceable components. A basic understanding of RAID is a must.
- Network: able to connect to devices with a console port / cable and execute basic command-line statements for diagnostics and commissioning.
- Rack & Stack: familiar with cabinets, racks, configuring rail depth and installation hardware. Able to properly install, secure and cable manage rack-mounted devices.
Technology & Tools: (Provided by the Technician)
- Smart-phone capable of mobile email and mobile web-browsing (Mandatory)
- Technicians multi-screwdriver
- 110/66 Impact-punch-down tool
AIS Provisions:
- Access to centralized ticketing portal
- Access to 24/7/365 Helpdesk for support and escalation
- Console cable(s) with USB to serial converter
- Field test equipment (as required)
Pre-Requisites:
- Able to work with and update a web-based ticketing portal in a timely fashion
- Associates degree or comparable technical certificates
- 2 Years’ Experience
- Retirees welcome to apply
Other On-Demand Opportunities: If desired, qualified personnel may participate in other opportunities at AIS such as:
- Vendor Escort (overseeing vendors such as carriers or service providers)
- IMAC (Installation, Move, Add & Change) – surveying, disconnecting, reconnecting and providing basic quality assurance testing for user relocations in corporate environments / trading floors
- Helpdesk Level 1 / Level 2 desktop support. Knowledgeable with Active Directory, obtaining service requests and updating resolves into a Ticketing Systems
Recognized Value-Adds:
- Laptop with Microsoft Office Suite
- Familiarity with POTS and circuits (T1, DS3)
- Valid Driver’s License and vehicle
- A drill or power-screwdriver / hand-tools
Compensation:
- For each day a Technician is engaged, a 2 or 4-hour minimum will be paid
- Sub-Contractor with LLC or W2 Employee
Ideal Candidate would be able to Support Newark DE, Wilmington DE and Philadelphia PA areas.
