Desktop Support I

2 openings to cover two on-site shifts

Shift1: Overnight 12:00 AM - 9:00 AM, Tue. - Sat.

Shift 2: Day 8:00 AM - 5:00 PM, Mon. - Fri.

Job Summary

The Desktop Support Technician I ensures client satisfaction by installing, maintaining, or servicing hardware, software, desktop management, application deployment, cyber security, system monitoring, system administration, and providing end user support. Resolves less common problems or queries.

Essential Responsibilities/Duties

• Provide professional end-user support via telephone, email or web submits.
• Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
• Install new hardware or components, ensuring integration with existing network systems.
• Load and verify correct operations of software packages
• Perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Troubleshoot moderately complex hardware and software problems
• Conduct computer diagnostics to determine nature of problems and provide technical assistance
• Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user
  
  

Qualifications

Education -

• High School diploma or equivalent
  
  

Competencies/Skills -

• Ability to support end users with help desk issues. Analyze, test, troubleshoot and resolve IT issues.
• Rolling out new equipment (desktops, laptops, wireless equipment, etc.)
• Excellent listening, written, and verbal communications
• Excellent customer service skills
• Organized, detail-oriented and self-motivated.
• Proven troubleshooting skills
  
  

Experience -

• 0-1 years' experience supporting desktop and laptops in a Windows environment.
• Previous experience in Windows Operating Systems.
  
  

Shift1: Overnight 12:00 AM - 9:00 AM, Tue. - Sat.

Shift 2: Day 8:00 AM - 5:00 PM, Mon. - Fri.