What are the responsibilities and job description for the Business Process Analyst position at American Integrity Insurance Company of Florida, Inc.?
American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home and dwelling insurance to families throughout the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past ten years. We have also rated among the Top Workplaces in the USA by USA Today for the past four years.
A Day in the Life:
Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at https://careers.americanintegrityinsurance.com.
What You'll Do
- Research and conduct site observations to identify the equipment, methods, and personnel needed for effective processes.
- Examine emerging business best practices and technological developments that can help to automate and streamline processes to help the company perform more efficiently.
- Gather information through process mapping, flow-charting, and workshops. This information can then be used to develop better process engineering.
- Meet with internal stakeholders to understand business processes and workflows and identify solutions to assist with compliance, efficiency, and quality goals of department leaders.
- Create reports and presentations utilizing qualitative analysis regarding companies, markets, and industry trends.
- Manage several projects at a time, ensuring accountability to the internal stakeholders.
- Work with internal and external resources to identify best-in-class solutions and serve as a technical liaison for external vendor partners.
- Participate in, and often lead, the implementation of automation processes, ensuring requirements are met, solution is launched, and results are congruent with stakeholders’ goals.
- Provide training and support to team members on new processes and best practices.
What You'll Need to be a Top Candidate
Education: Bachelor’s degree in Business Administration or other related field required.
Experience: 3-5 years’ of business process analysis and/or project management experience required. Preferred candidate will have prior experience in property and casualty insurance.
Knowledge:
- Solid business acumen within the Product, Claims, Underwriting, Sales and/or Risk Management disciplines, or ability to learn independently in order to provide value.
- Familiarity with process mapping and modelling techniques.
- Advanced PowerPoint, Word, and Excel skills required.
- Analytical techniques and technical communication skills
- Strong organizational skills, including time management.
- Data visualization tool exposure preferred (Tableau, PowerBI)
- Demonstrated ability to learn additional software applications required.
- Exposure to JIRA Confluence would be a plus.
- Salesforce development experience would be a plus.
Other Skills:
- Excellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical stakeholders.
- Superior problem-solving skills. Oudside of the box thinker. Able to bring solutions to problems that haven’t been solved before.
- Experience working in agile scrum methodology.
- Ability to work in cross-functional teams and communicate with colleagues in both business and technical roles.
- Strong ability to interact, communicate, present and influence within multiple levels of the organization.
- Must be comfortable working with minimal direction.
- Excellent communication skills, both written and verbal.
- Proven ability to meet tight deadlines, multi-task, and prioritize workload.
- A work ethic based on a strong desire to exceed expectations.
