What are the responsibilities and job description for the Desktop Support Analyst position at American IT Staff?
Job Description
- This position is part of the End User Technology Desktop Engineering Team, which is responsible for managing and administrating SCCM and Intune environment .
- This will include but not be limited to desktop builds, monthly patching, packaging applications for deployment in SCCM, and tier 3 desktop troubleshooting.
- The position will participate in medium to large-scale projects affecting the entire company. A
- s an engineer you will provide technical leadership and vision for the technologies that you are responsible for.
- Teamwork is a strength as is the ability to work independently.
- Ability to respond rapidly to incidents and strong communication skills are a must.
- Some key requirements are: SCCM Administrator Plan Upgrade, changes or implementation of System Center Configuration Manager component Software packaging and deployment through SCCM OSD (Operating System Deployment ) using task sequence.
- SCCM infrastructure support Software update deployment to Workstation Third-party update deployment (Ivanti) Communications skills Problem solving skills.
- Administrative services, ticket management and operation maintenance (ServiceNow experience preferred) Knowledge on Intune Knowledge on Autopilot Device policy management Design and implement new solutions for desktop automation including desktop build, application packaging and deployment, patching, virtual desktop Application packaging and deployment automation to Windows 10/11 desktops including but not limited to MSI and MSIX for Windows devices.
- Automated deployment/implementation of various vendor software to desktops Documenting processes and assuring continuous review of processes for maintenance and process improvement Manage and implement monthly and immediate (zero-day) patches for corporate end user devices running Windows Desktop 10/11 using System Center as well as vendor-based patching mechanisms.
- This will include documenting process and assessing process for continuous improvement Azure Virtual Desktop management along with the Senior Engineer to deploy, automate, maintain, and troubleshoot issues Maintain and develop Autopilot build and imaging process of corporate end user devices specifically for Windows 10/11 desktops Work in ticketing system to manage issues and report solutions General troubleshooting of issues with Windows 10/11 desktop deployments and level 3 incidents that may occur from time to time.
- May require contacting and working with Microsoft or other vendor support. Additional experience in Active Directory Group Policy utilization a plus
Additional Information
Mandatory Skill
- SCCM – Patching & packaging
- Intune
- Windows 10/11 support
Good To have Skill- Azure must needed
