What are the responsibilities and job description for the Desktop Support Analyst position at US Main?
Title : Desktop SupportLocation : 3406 E PLEASANT ST, 01H2M100, Knoxville, Iowa 50138Duration : 12 Months contract Required : MICROSOFT OFFICE 365, PC, PRINTERS, NETWORKING, IT INFRASTRUCTUREAdditional : CITRIX, CISC, ETHERNET, HW / SW, LAN / WAN, MICROSOFT TEAMS, RF, SERVER SUPPORT, TELECOM, TCP / IP, THIN CLIENT, VPN, WIRELESS Duties : The analyst is responsible for the IT infrastructure at the site, and may be involved in workstation support, telecom, printers, server support and / or networking. Skills : Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows : WINTEL / LINUX NetPC, Standard & Process PC’sHP & Manufacturing Printers (HP, Zebra, etc.)Telecom — Ethernet, LAN / WAN, Firewall, Routers\Switches Cisco, TCP / IP, VPN & WirelessProvide Standard and Local Software Support — MS Office 365, Microsoft Teams, etc.Perform ITSM, MOC & 24 / 7 Pager Support Maximizing Site Related HW / SW Resource UptimeMaintain Dashboard Expectations for PC’s, ITSM tickets, Site Telecom, & PC / Server VulnerabilitiesAttend & Comply with All Plant IT & Production, FDA & GMP, Corporate IT, & Safety Required Training Meetings and Activities Education : Two to Three years of IT infrastructure experience supporting Windows PCs, printer, and basic networking.HS Diploma
