What are the responsibilities and job description for the ServiceNow Business Analyst position at American IT Systems?
Job Details
ServiceNow Business Analyst Plano, TX, Boise, ID, Phoenix, AZ, Pleasanton, CA (Must be able o work in PST & MST time Zones)
Long Term Contract
Servicenow
ITSM
Business Analysis
ITIL
CMDB
ServiceNow ITSM Business Analyst
The ServiceNow ITSM Business Analyst is part of the client's IT Service Management team supporting the client's ServiceNow platform. This individual will be responsible for gathering, analyzing, and documenting business requirements from stakeholders and translating them into comprehensive requirements documents.
The ServiceNow ITSM Business Analyst will drive collaboration with Product Owners, Scrum Masters, Process Owners, customers and ServiceNow Developers/Admins to ensure that requirements are thorough, accurate and complete. The ServiceNow ITSM Business Analyst will successfully derive functional requirements, validate and vet cross-functional dependencies and document the parameters defining success and completion.
Qualifications:
Required:
A Bachelor's degree in Computer Science or related technical field and 3 years of related experience
2-3 years of working experience as a Business Analyst for ITSM, specifically ServiceNow. This includes a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
Demonstrated skills in data management, problem-solving, and the ability to work collaboratively within a team or independently.
Strong interpersonal skills with a proven track record working with a variety of personalities and styles.
Skilled in establishing connections with people and managing relationships.
Able to cope with pressure, time-sensitive situations and delivering against deadlines.
Possesses an inclination or passion for resolving problems and enhancing operational processes.
Strong oral and written communication skills
Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint
Familiarity with DevOps, Product Model and/or Agile methodologies
Must be able to support US operations during US Mountain/Pacific time up to 6PM.
Preferred:
5 years of working experience as a Business Analyst for ITSM, specifically ServiceNow
ITIL Foundation Certifications
ServiceNow Vulnerability Response experience
ServiceNow Multi-Source CMDB/CMDB 360 experience
Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.)
Working knowledge of the Common Service Data Model
Exposure to IT Asset Management processes
Knowledge of application architecture and service delivery modeling
Thanks & Regards,
Ron (Vineeth Damarla)
Lead Talen Acquisition Specialist Recruitment
American IT Systems
1116 S Walton Blvd, Suite 113 Bentonville, AR 72712
