Assistant Operations Supervisor

Job Summary

The Assistant Supervisor Operations performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

Essential Functions/Duties

• Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
• Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
• Provide guidance and leadership to field crews as directed by the Operations Supervisor.
• Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
• Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor.
• Assist with scheduling, assigning, and reviewing the work of field personnel.
• Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
• Ensure that ambulance calls are completed in an efficient and safe manner.
• Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
• Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Assist with and engage in the recruitment and training of new employees.
• Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
• Assist the Operations Supervisor with various tasks as needed.
• Perform other duties as assigned.
  
  

Qualifications

Experience:

• Minimum 1 year of EMS field experience (3 years preferred).
• Prior FTO or other leadership/supervisory experience preferred.
  
  

Education

• High School Diploma or Equivalent (GED).
• Some advanced education preferred.
  
  

Skills

• Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
• Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
• Strong leadership and decision-making skills.
• Strong listening and comprehension skills.
• Ability to adapt to quickly evolving situations.
• Attention to detail and strong technical skills.
• Thorough knowledge of System Status management.
• Effective oral, written, and interpersonal communication skills.
• Good working knowledge of Microsoft Office.
• Ability to successfully pass a Physical Agility Test.
  
  

Credentials/Licenses

• State EMT/Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
  
  

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.